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I just recieved an email saying that my apple account has…

Customer Question
I just recieved an...

I just recieved an email saying that my apple account has been frozen,and they request that i reset my password/id

Technician's Assistant: When did you last change your password ***** Apple ID?

Approx. 3 weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but it just keeps kicking me off

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can you give me my apple id and my password *****

Submitted: 7 months ago.Category: Mac
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Answered in 31 minutes by:
12/21/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,965
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Mike, Mac Medic
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