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I have a new device and i am told: .iphone is 8. One day.

Customer Question
I have a new...

I have a new device and i am told:

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

.iphone is 8

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

One day

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Help

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 minutes by:
12/21/2017
Mac Support Specialist: David, Mac Support Specialist replied 6 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,736
Experience: BSc H.Dip Apple Certified Professional
Verified

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

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Mac Support Specialist: David, Mac Support Specialist replied 6 months ago

What issue do you have with your iPhone?

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Customer reply replied 6 months ago
cannot unlock passcode
Customer reply replied 6 months ago
cannot unlock pass code
Mac Support Specialist: David, Mac Support Specialist replied 6 months ago

Hi, I just saw your reply now. If you forgot your passcode you will need to restore your iPhone to remove it.

Do you have the charging cable that came with the phone and iTunes running on your computer?
I will be standing by for your reply.

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Customer reply replied 6 months ago
to cable no to itunes
Mac Support Specialist: David, Mac Support Specialist replied 6 months ago

Do you have a computer you can install iTunes on?

You can download it here:

https://www.apple.com/itunes/download/

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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