Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Can not reset new password, been locked. Never changed

Customer Question
Can not reset new...

Can not reset new password, been locked

Technician's Assistant: When did you last change your password ***** Apple ID?

Never changed either one

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

E-mail address, Apple ID cannot be changed

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 days by:
12/24/2017
Mac Support Specialist: Josh, Mac Support replied 2 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,546
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a copy of the software and I am wondering how to put
HI I have a copy of the software and I am wondering how to put it on another computer. … read more
Ashik
Ashik
Master\u0027s Degree
5,098 satisfied customers
I have a MacBook Pro that is stuck in the start up screen.
I have a MacBook Pro that is stuck in the start up screen. How can I get it to boot to the desktop?… read more
Jon
Jon
Bachelors Degree
509 satisfied customers
When i put my password in it get rejected on my mac admin.
when i put my password ***** it get rejected on my mac admin … read more
Ashik
Ashik
Master\u0027s Degree
5,098 satisfied customers
Garmin Express pop up that cannot remove. OS High Sierra
Started this morning. talk\ed to AppleCare. they had me force quit Safari and Finder … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a 6 plus and my wife has a 6. the contacts are
i have a 6 plus and my wife has a 6. the contacts are synced, phone calls i make show up on hers. want to unsynce them … read more
Ashik
Ashik
Master\u0027s Degree
5,098 satisfied customers
I don't have an computer, this is my Moto iPhone. It's not
I have never been able to get correct directions or maps using goggle … read more
Michael
Michael
CEO
Master\u0027s Degree
120 satisfied customers
Its been locked out because the password was entered 3X's.
Its been locked out because the password ***** entered 3X's. It is now disabled. Its my wifes phone, I'm her caregiver and need your help to unlock her phone. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
61 satisfied customers
How do I change my credit card # for auto payments? IPad. My
How do I change my credit card # for auto payments? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
38 satisfied customers
Help I am locked out on my Apple I pad and now I can't
help I am locked out on my Apple I pad and now I can't access myy Cloud as well... … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
292 satisfied customers
Trying to sinc my iPhone with my computer and in the
trying to sinc my iPhone with my computer and in the password ***** keeps going blank which I put the password ***** … read more
Jon
Jon
Bachelors Degree
509 satisfied customers
For the fifth time this week, I am being told that my Apple
For the fifth time this week, I am being told that my Apple Account is locked. Yesterday, I spent 1 1/2 hours with a technician who then sold me a $400 warrant that this would take care of it. Today, … read more
Josh
Josh
Mac Support
21,546 satisfied customers
It's not lettinge purchase items with my debit card. Idk
It's not lettinge purchase items with my debit card … read more
Terry White II
Terry White II
Mac+ Advisor
Associates
13 satisfied customers
Can't reset Apple ID password because credit card number
Can't reset Apple ID password ***** credit card number changed … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Need to recover my password. I've tried to sign in apple,
I've tried to sign in apple, but my credit card has changed and I'm not allowed to change my credit card because it expired in Nov 2017 … read more
Josh
Josh
Mac Support
21,546 satisfied customers
I have bought a new iPad and all the information has been
I have bought a new iPad and all the information has been transferred from my old iPad but the new one will not accept my old password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I am having difficulties importing files from my Audible
I am having difficulties importing files from my Audible library into iTunes. I had imported over a hundred titles in the past but suddenly I can no longer find them on my iTunes library and cannot se… read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
I have had Skpe for year and used. Last year it stopped I
I have had Skpe for year and used . Last year it stopped I cannot get on or use . It keeps asking for money … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I'm in Korea and apparently I lost my phom. Iphone 6 latest.
I'm in Korea and apparently I lost my phom JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iphone 6 latest JA: How long has this been going on with you… read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
10 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x