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Can not reset new password, been locked. Never changed

Customer Question
Can not reset new...

Can not reset new password, been locked

Technician's Assistant: When did you last change your password ***** Apple ID?

Never changed either one

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

E-mail address, Apple ID cannot be changed

Submitted: 7 months ago.Category: Mac
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Answered in 2 days by:
12/24/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,200
Experience: 5 years as Network Admin, 10+ years of IT support
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Mike, Mac Medic
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