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Locked out need to verify identity need to reset trusted…

Customer Question
Locked out need to...

Locked out need to verify identity need to reset trusted number

Technician's Assistant: When did you last change your password ***** Apple ID?

Months

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Keeps asking for trusted phone number that ends with 84 do not know any number ending in 84

Submitted: 6 months ago.Category: Mac
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Answered in 2 days by:
12/24/2017
Mac Support Specialist: Josh, Mac Support replied 6 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,939
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Mike, Mac Medic
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