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Pear, thanks for asking. I've written a list of significant…

Customer Question
Hi Pear, thanks for...

Hi Pear, thanks for asking. I've written a list of significant and urgent problems that I have had since upgrading to high sierra 10.13. I have cut and paste them and there are quite a few. so thanks for taking the time to read them. Because my fan was running in overdrive on my macbook pro despite very minimal usage (such as watching a purchased and downloaded movie a movie playing). I called tech support. They had me download and install high sierra 10.13. Doing so has generally fixed the problem, except when running chrome, the same fan overdrive occurs.

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

High sierra 10.13

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

Since as soon as I upgraded

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have tried uninstall/reinstall of programs

Submitted: 4 months ago.Category: Mac
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Answered in 15 minutes by:
12/21/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,915
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Where would you like to start?

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Customer reply replied 4 months ago
Hi. I was advised by an apple tech staff member to upgrade to high sierra 10.13 operating system to stop my pc fans from going into overdrive despite having few programs open. But here are the problems it has created. Please keep in my mind i have uninstalled/reinstalled the programs I mention and used the shut down/turn on method. here are the problems The overdrive problem is more or less fixed expect when using chrome
My macbook pro does not recognize when it is is connected by hdmi to my screen monitor
Ableton live and logic express have stopped working despite reinstall process
Please also read the initial message. Thanks
Customer reply replied 4 months ago
I have a question. What is the minimum amount of payment this will take to repair?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Well this isn't a repair service. It is JustAnswer.com Do you know this?

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Customer reply replied 4 months ago
55 dollars on top of what 47US I have already commtted?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

This is JustAnswer.com Do you know this?

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Customer reply replied 4 months ago
There has been something wrong with our connection. I would just like to know. Will the overall price be a minimum of what I have already committed to paying, plus the extra 55 dollars? And if I'm not 100% satisfied with your advice, I can cancel my subscription and rightfully ask for my money back? That is, assuming your advice is unsatisfactory.
Customer reply replied 4 months ago
If so, I will have to think about this offer
Mac Support Specialist: Jeffrey B,
 replied 3 months ago
Jeffrey B
Category: Mac
Satisfied Customers: 694
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Mac Support Specialist: Jeffrey B,
 replied 3 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 3 months ago
Hi Jeff,I actually haven't received any advice whatsoever so I am indeed in need of help with alll of the problems I have listed.
Hoping you can help.
Cheers
Alon
Mac Support Specialist: Jeffrey B,
 replied 3 months ago

Hello Alon,

Are your Fans always this hard? Or only when you have multiple programs open?

Kind regards,

Jeffrey

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Customer reply replied 3 months ago
The fans have are working much better and quieter, except when streaming video content like a doco from a provider like curiosity.com
Mac Support Specialist: Jeffrey B,
 replied 3 months ago

Understood.

When you open the activity monitor when playing a video.

Do you see which software is using your cpu the most?

Kind regards,

Jeffrey

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Customer reply replied 3 months ago
No, but generally I can have multiple programs open without any overdrive issues. It's just some specific video streaming websites.
I am actually far more interested in rectifying the issues with my music writing programs, as well as connecting to my screen monitor using the hdmi cord. The screen recognises the computer but not vice versa
Customer reply replied 3 months ago
Hi. I was advised by an apple tech staff member to upgrade to high sierra 10.13 operating system to stop my pc fans from going into overdrive despite having few programs open. But here are the problems it has created. Please keep in my mind i have uninstalled/reinstalled the programs I mention and used the shut down/turn on method.
Here are the problems.
The overdrive problem is more or less fixed expect when streaming video off the odd site on my chrome browser.
My macbook pro does not recognize when it is is connected by hdmi to my screen monitor
Ableton live and logic express have stopped working despite reinstall process
I am an instrumentalist and composer and require relative immediacy on my new experts help.
Thanks
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Jeffrey B
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Category: Mac
Satisfied Customers: 694
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