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I can't remember the ID or password.... I forgot to recharge…

Customer Question
I can't remember the...

I can't remember the ID or password.... I forgot to recharge the phone last night and it ran to zero

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I do not have a land line so i need the phone

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
12/21/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

On the device you are using now go to iforgot.apple.com so that you can reset your password.

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Customer reply replied 7 months ago
i can't get into the phone
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I am aware. On the device you are using now go to iforgot.apple.com so that you can reset your password.

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Customer reply replied 7 months ago
i don't have that option
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Are you on a computer right now talking to me?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Then you do. On the device you are using RIGHT NOW go to iforgot.apple.com so that you can reset your password.

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