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I have a Mac and Xplorenet internet with 3 Asus Lyras. Until…

Customer Question
Good morning. I have...

Good morning. I have a Mac and Xplorenet internet with 3 Asus Lyras. Until yesterday, everything was working well. Now I cannot get wifi. I have plugged my computer directly to the modem with the Ethernet cable and that works so it is definitely a wifi problem. I have unplugged all of my Lyras and re-paired them. Diagnostics in my mac says I'm connected to wifi but I cannot get on the internet.

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

That's the other thing: it used to come up just Asus. Now it comes up as Asus58, Asus 60 and AsusDO but none of them will connect

Technician's Assistant: Which lights are solid and which are blinking on your router?

I have a solid blue light on all three

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nothing I can think of

Submitted: 6 months ago.Category: Mac
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Answered in 2 hours by:
12/21/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,477
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Have you tried forgetting the network and adding it back?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Does it see the network? Does it connect?

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