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12 days ago i was locked out of my account. i was trying to…

Customer Question
Hello. 12 days ago...

Hello. 12 days ago i was locked out of my account. i was trying to set up a new phone, and could not remember my password. as a result I was locked out for 11 days. yesterday was the 11th day. can you please help?

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember. I'm not sure that i ever have

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No mam. I did speak with someone over the phone last 2 saturdays ago. she advised me to wait the eleven days, and that i would receive an email with instructions.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I dont think so

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
12/21/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Have you gone back to iforgot.apple.com to try and reset your password?

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Customer reply replied 7 months ago
No
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Go ahead and try that first.

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