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My phone battery is dead and below the battery content is…

Customer Question
My phone battery is...

My phone battery is dead and below the battery content is the picture of a plug. I've been charging for 14 mins and the red line of the battery has not increase.

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

I don't know

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My battery is dead and I've had it plugged in for 20 mins. the red line hasn't increased and there is a pic of a plug at the boom of the screen.

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
12/21/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,478
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

While plugged in hold the power button and the home button at the same time for 30 seconds. Let me know the result.

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Customer reply replied 6 months ago
Discovered bad charging cord.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

That makes perfect sense. Have a wonderful day!

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