Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Trying to download an app, locked out, using wrong passwords…

Customer Question
Trying to download an...

Trying to download an app, locked out, using wrong passwords I guess.

Technician's Assistant: When did you last change your password ***** Apple ID?

Not a clue, I'm brutal with passwords

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No where is that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No that would be good enough, thanks

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/21/2017
Mac Support Specialist: Chris L., Support Specialist replied 2 months ago
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,450
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Ask Your Own Mac Question
Mac Support Specialist: Chris L., Support Specialist replied 2 months ago

Just go to the following page and enter your apple id to start the password ***** https://iforgot.apple.com/password/verify/appleid

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Mac Question
Was this answer helpful?
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,450
5,450 Satisfied Customers
Experience: Certified Computer expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a copy of the software and I am wondering how to put
HI I have a copy of the software and I am wondering how to put it on another computer. … read more
Ashik
Ashik
Master\u0027s Degree
5,098 satisfied customers
Trying to sinc my iPhone with my computer and in the
trying to sinc my iPhone with my computer and in the password ***** keeps going blank which I put the password ***** … read more
Jon
Jon
Bachelors Degree
508 satisfied customers
For the fifth time this week, I am being told that my Apple
For the fifth time this week, I am being told that my Apple Account is locked. Yesterday, I spent 1 1/2 hours with a technician who then sold me a $400 warrant that this would take care of it. Today, … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
It's not lettinge purchase items with my debit card. Idk
It's not lettinge purchase items with my debit card … read more
Terry White II
Terry White II
Mac+ Advisor
Associates
13 satisfied customers
Need to recover my password. I've tried to sign in apple,
I've tried to sign in apple, but my credit card has changed and I'm not allowed to change my credit card because it expired in Nov 2017 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I wish to cancel my games subscription how do I do it? I
I wish to cancel my games subscription how do I do it ? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My sign in failed -can you tell me my password,please- lds
my sign in failed -can you tell me my password,please- lds account … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I can't type into facebook. I didn't, Tried password:
I can't type into facebook JA: When did you last update Facebook? Customer: I didn't, JA: What have you tried so far with your Facebook? Customer: Tried password: Spiderwort88! JA: Anything else you w… read more
Ebram Kerolos
Ebram Kerolos
Information Technology
5 satisfied customers
How do I retrieve a deleted text. I phone 5s. Just minutes
Just minutes hit location trying to send text to another person … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,560 satisfied customers
Purchased an ipad Dec 1. It has gotten fery slow. Also the
Purchased an ipad Dec 1. It has gotten fery slow. Also the down volume button does not work … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My IPad stop taking a charge junk so I brought a new one
My IPad stop taking a charge junk so I brought a new one thinking they could transfer my information to the new one lost all my pictures is there anyway to get them back I don't belieave they were bac… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Lost my iphone 6s pluse today ,was told to some to this site
lost my iphone 6s pluse today ,was told to some to this site for replacement … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
I need to reset my apple ID. I was hacked i have been told.
I need to reset my apple ID JA: When did you last change your password ***** Apple ID? Customer: I was hacked i have been told JA: Did you try resetting through Apple's online account reset tool? Cust… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Yesterday I received a new refurbished phone and they
yesterday I received a new refurbished phone and they remotely did an Itunes back up now I cant find the back up and I lost everything I have not been able to recover my gmail password and that has ca… read more
Kris R
Kris R
IT Manager
Computing
3,157 satisfied customers
My daughter gave me her phone Apple, she had bought new one!
Hi, my daughter gave me her phone Apple , she had bought new one ! I had old one I pay through your company and still do. I went to one of your stores in Gardner as I usually do to ask them to redo th… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,560 satisfied customers
I have the Apple i-pad and the pencil. How can I get the
I have the Apple i-pad and the pencil. How can I get the pencil to work? … read more
Kris R
Kris R
IT Manager
Computing
3,157 satisfied customers
Thank you question ive had for a while. I have both MAC and
Thank you question ive had for a while. I have both MAC and PC and windows media player and itunes and looking for an mp3 player that usb's up to both systems Driving me crazy … read more
Jon
Jon
Bachelors Degree
508 satisfied customers
We are unable to start itunes. They tried to delete, but
we are unable to start itunes. They tried to delete, but computer won't delet bonjour program. told me to call you … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,560 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x