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Trying to download an app, locked out, using wrong passwords…

Customer Question
Trying to download an...

Trying to download an app, locked out, using wrong passwords I guess.

Technician's Assistant: When did you last change your password ***** Apple ID?

Not a clue, I'm brutal with passwords

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No where is that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No that would be good enough, thanks

Submitted: 8 months ago.Category: Mac
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Answered in 1 minute by:
12/21/2017
Mac Support Specialist: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,852
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

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Mac Support Specialist: Chris L., Support Specialist replied 8 months ago

Just go to the following page and enter your apple id to start the password ***** https://iforgot.apple.com/password/verify/appleid

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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