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I have a Mc Book Pro late 2008.Today when I tried to enter…

Customer Question
I have a Mc...

I have a Mc Book Pro late 2008.Today when I tried to enter in a secure site I received a message saying that my Mcbook Pro was infected and to call a number.I thought the Mac are virus free.Is it possible to get a virus?

Technician's Assistant: What Operating System (OS) are you running on your Mac?

IOS El Capitan 10.11

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

I never had a problem.Just a few days ago I noted that I received on my Yahoo box unreceived messages which I did not send

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have 2 iphones and 2 IPADs one set for me and one for my wife.This Mcbook Pro is the oldest 9late 2008) and we have bought a new one last month and I transferred the data into a verbatim

Submitted: 8 months ago.Category: Mac
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Answered in 1 minute by:
12/21/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 8 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 8 months ago

Do not call the number, it is a scam. Scan your computer for virus and look for any unwanted program installed on your computer and remove it

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Customer reply replied 8 months ago
How do you scam?
Customer reply replied 8 months ago
No I stop at this point and will complain to Paypal.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 8 months ago

For any costs/billing queries please email***@******.*** or call them on 1(###) ###-#### I am a tech only, and can only assist with tech issues.

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Customer reply replied 8 months ago
I thought it was Apple support and now I realize it is a suscriptionwith the free trial and monthly suscription.I will call Paypal to block the deposit I made and will go to Apple
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 8 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Customer reply replied 8 months ago
Thank you Kamil for your assistance
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 8 months ago

You are welcome

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Customer reply replied 8 months ago
I am not interested in your services.I got a refund from Paypal.Thanks for your cooperation.Kindly retrieve my mail for your list.Regards
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 8 months ago

Okay

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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