Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My phone is locked and I foregot my pass word and e-mail. I…

Customer Question
My phone is locked...

My phone is locked and I foregot my pass word and e-mail

Technician's Assistant: When did you last change your password ***** Apple ID?

I have never changed since purchase

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/21/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,167
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of your phone please?

Thank you

Ask Your Own Mac Question
Customer reply replied 6 months ago
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I entered my pass code 3 times, after I thought it was a
I entered my pass code 3 times, after I thought it was a real set up, it went into 'iPhone disabled. went to verizon, they can't unlock, went to Best Buy, no help either, all I want to unlock the phon… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I had a new hard drive put in my apple pro and i lost my
i had a new hard drive put in my apple pro and i lost my microsoft pass word. i also have a brand new apple desk top pc i have spent hours trying to retrive the pass word. i allways had it grogramed i… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have been locked out of my new I 10 phone. I have never
i have never changed my pass code since i purchased the phone 2 months ag … read more
Richard
Richard
Apple Software Engineer
47,167 satisfied customers
I am trying to download 2games on my load and my finger I'd
I am trying to download 2games on my load and my finger I'd does not work want to go back to my password ***** do go back to pass word finger id automatically comes up … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am apparently "locked out" and Mac will not accept my
I am apparently "locked out" and Mac will not accept my e-mail or pass word … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have an I phone from work. Made the mistake of accepting
I have an I phone from work. Made the mistake of accepting an update. It asked for an Apple ID and password. The ID I was told is my e-mail. I didn't have the password. It said it would send me an e-m… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I am trying to clear up a locked apple i tunes Case #
I am trying to clear up a locked apple i tunes Case # ***** … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Need help with activation lock on I pad. Never changed
never changed password ***** id asking for I cloud pass word we never had a I cloud pass word we do not need we do not link with I phone … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Security questions are not correct. 5S not sure of OS. It
5S not sure of OS. It has been so long since I check … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have 2 iPads. typing on the one that is working for now.
I have 2 iPads. Ian typing on the one that is working for now. The othe won't let me in because the pass word I wrote no longer works since the iPad updated.i record all my pass words in a notebook bu… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My phone is locked i forgot my pass word, at the at&t phone
at the at&t phone store about 6 mo ago. the lady set my id and pass word but i dident write the pass word down. i dont know it. i have my e mail id but no pass word. this is an I phone 3 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to re-set my pass word to access my Voice Mail.
I am trying to re-set my pass word to access my Voice Mail. I have tried by going into setting but it keeps telling me invalid pass word! Hlep … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Last night I was reading a book on my kindle about how to
Last night I was reading a book on my kindle about how to use my. New I-pad air2. All of a sudden the kindle asked me for my iPad pass word. I put the Apple ID in as requested. Now I can't send an e-m… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My grand daugther set up my i phone when i got it new its a
my grand daugther set up my i phone when i got it new its a i phone 5 she forgot the icloud password ***** have tried severl pass words an now its locked is their any way for me to get the pass word t… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
E tried opening may e-mail when I click on the bottom it
e tried opening may e-mail when I click on the bottom it will not open … read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
My husband has an iPad he has had for 2 years that he has never
My husband has an iPad he has had for 2 years that he has never used. He doesn't know his pass word to his the iPad or his iCloud acct. i have started using it and it is time for an updated and it is … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I cannot access my e-mail, it asks to enter pass word for
I cannot access my e-mail, it asks to enter pass word for Account "Mac" the mobile me IMAP server "mail.mac.com" rejected the pass word for user "daflower" I enter my pass word that I just changed and… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Hi Mike, I do have another question, but I really dont
Hi Mike, I do have another question, but I really don't expect you, or any of your experts, to be able to figure it out since I think it's a problem with Charter.net, my e-mail provider and e-mail hos… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x