Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a Samsung 1Tb. 850 pro external drive which I am

Customer Question
I have a Samsung...

I have a Samsung 1Tb. 850 pro external drive which I am trying to run on a MacBook Pro with High Sierra OSX 10.13.2. It installed but runs slow on USB 3.0. What do I need to do ?

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

Just installed it today

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Do I need suitable firmware for Mac ? and I notice that Samsung Magician is only available for windows. is there a Mac version to take care of trim etc.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 12 minutes by:
12/21/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I have used the 850 series in external enclosures without any issue. In fact I have one plugged in right now. What enclosure are you using.

Ask Your Own Mac Question
Customer reply replied 7 months ago
What else do you need ???? no I don't think I like one way streets. Bye
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I have used the 850 series in external enclosures without any issue. In fact I have one plugged in right now. What enclosure are you using?

Ask Your Own Mac Question
Customer reply replied 7 months ago
As I noted on another email response I did not authorise anything further from you. As I was responding to an offer of a "free trial" and I don't see much likelihood of you producing anything of value, Kindly refund the payment you extracted of AU$55. I would feel it would probably a waste of time to proceed further. If you offer a "free trial, that is precisely what it should be. Consequently I will lodge a complaint with PayPal over this unauthorised payment for absolutely NOTHING.William de Bruyn
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot get my new macbook pro to boot from an external SSD
Second opinion] I cannot get my new macbook pro to boot from an external SSD that was taken from my macbook pro 2014. I put my SSD in a SSD enclosure, The new macbook pro reads the drive no problem as… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have an Apple USB Super Drive to play CD's and DVD's. It
I have an Apple USB Super Drive to play CD's and DVD's. It has never worked. I ordered it on-line from Apple. Might have been refurbished, don't recall. Bought it when I bought my refurbished MacBook,… read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
What model(s) macbook? (and where from?) I'm looking for a
What model(s) macbook? (and where from?)I'm looking for a 2nd or 3rd generation portable laptop in Canada for my family's photo library, used mostly around the house. I'm not afraid to pay to upgrade … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Can I run LumenRT on my iMac that is running 10.13.2, 4.2
Can I run LumenRT on my iMac that is running 10.13.2, 4.2 Ghz core 17 processor, 16 gig 2400 Mhz ddr4 memory, Radeon pro 580 8 gig graphics card, D25V90DEJ1GQ … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
Mac Pro (Mid 2012) 2 x 2.4 GHz 6-Core Intel Xeon. I just
My programs have been running infinitely slower since the install and first update to that install … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Having a problem with opening a H & R Block tax program. Mac
Having a problem with opening a H & R Block tax program … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
Not able to access my iMac running macos high sierra I
Not able to access my iMac running macos high sierra I trired the cmd r to restore to factory settings tried Time Machine backup but it doesn't access the backups tried installation of macOS High Sier… read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
I get this message when attempting to export an iMovie file
I get this message when attempting to export an iMovie file to desktop."(com.apple.Compressor.CompressorKit.ErrorDomain error -1.)" … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
Is there away to recover my password for an external hard
Is there away to recover my password ***** an external hard drive? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
I'd like to schedule a tech support call back for a prior
I'd like to schedule a tech support call back for a prior (today) tech support episode. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
Need to delete High Sierra os onmacbook pro. It slowed down
Need to delete High Sierra os onmacbook pro. It slowed down computer. I want to go back to Yosemite os not sure of Osama number. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I'm about to replace my internal hard drive on my Mac based
Hey Ashik - I'm about to replace my internal hard drive on my Mac based on your recommendations last week. Couple questions first:This is the drive I'm planning to install: https://amazon.com/gp/produ… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Wanted to know if I could upgrade my harddrive with a ssd
Wanted to know if I could upgrade my harddrive with a ssd 500gb or fussion drive. It is a late 2011 macbook pro with a 2.2 ghz I7 quadcore? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It's not a device problem. I am a Mac Book Pro user. I'm a
It's not a device problem. I am a Mac Book Pro user. I'm a CPA so i understand payroll matters, including filing requirements for W-2s, W-3s, etc. I do volunteer work for a non-profit organization and… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have update my iPhone and then when I connect it to my
Hi, I have update my iPhone and then when I connect it to my MacBook with OSx Lion 10.7.1 I see this error: iTunes could not connect to the iPhone xxxxxxx, because an invalid response was received fro… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My macbook pro has become slow. It's a mid-2010 and was
My macbook pro has become slow. It's a mid-2010 and was working fine until about a year ago when it became very slow. I think it was around when I setup the OS X El Capitan. I tried deleting everythin… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a MacBook Pro 11.1, 2.6GHz, 8 GB and would like to
I have a MacBook Pro 11.1, 2.6GHz, 8 GB and would like to upgrade the internal storage. I was told that was possible and wanted to make sure before I bring it in.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I think my 2 year old 1TB Seagate GoFlex has a corrupt partition.
I think my 2 year old 1TB Seagate GoFlex has a corrupt partition. I am unable to unmount the drive from my MacBook Pro running Mac OSX Mountain Lion; v10.8.5. The MacBook will not release the drive be… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x