Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My account has been put on hold due to some activity from…

Customer Question
My account has been...

My account has been put on hold due to some activity from some where near Canada and us so the message stated

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Was this from you just a min iPad is an apple product but I have a Samsung phone

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just got the message email today notified me to login before end of December or would be suspended

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

States that I amlocked

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/21/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please for which service or device this account is for?

Please let me know

Ask Your Own Mac Question
Customer reply replied 7 months ago
Service is for netflix iTunes and google
Customer reply replied 7 months ago
No thank you
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Which of the services you told me is the issue for?

It will only be for one

Ask Your Own Mac Question
Customer reply replied 7 months ago
The Apple account is were the issue is
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Thank you

If you now try to sign in using my link below

www.icloud.com

What exactly happens?

Please let me know

Ask Your Own Mac Question
Customer reply replied 7 months ago
Screen shows setup for iCloud
My phone
Friends
I have iCloud and friends don't kneed find my phone.
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

ok, so it did allow you to sign in correct?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't sign on my ipad. Sometime ago but forgot what I
I get massage that someone used apple to find their iPhone idon't have an iphone… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I needed to update my Google password because of problems
I needed to update my Google password ***** of problems with my IPad. Using my PC I went to update password. Kept getting message on my Samsung phone. One message was asking for a PIN # which I have n… read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I need activation help. Iphone 4. It just started today the
it just started today the phone is asking fot my apple I D … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Where do I put my recovery code. Ipad. I have just received
I have just received my recovery number on my mobile phone. Where do I get started. … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I pad wont come on. says it is not activated. I guess not
i pad wont come on. says it is not activated JA: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)? Customer: yes JA: Anything else you… read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
Oh purchase apple app store I believe beginning of January
Hello my name is Rustic oh purchase apple app store I believe beginning of January or the end of December home I purchase it and I got charged again apple send me the charge information by email just … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
My iPad has been locked out by Apple with an activation
My iPad has been locked out by Apple with an activation lock. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I bought my wife a new iPad to replace her old one, and
I bought my wife a new iPad to replace her old one, and going through the set up when asked to enter. Her Apple ID and pass word it also asked for her phone number, which we have but since t … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
My iPad 4 is disabled and cannot concoct to iTunes due to
my iPad 4 is disabled and cannot concoct to iTunes due to missing value … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Getting a message that says "Activation Required" ... but it
Getting a message that says "Activation Required" ... but it goes round in circles ending in "Try Again" … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
After a recent update my iPad is asking for a passcode and I
After a recent update my iPad is asking for a passcode and I have never set one up. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have forgoten my apple id and password, i did not reset it
i did not reset it yet. i just restore my ipad just a few minutes because i also forgot my passcode … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
IPad mini (and IPad standard) do not recognize credit card
IPad mini (and IPad standard) do not recognize credit card reader from either INTUIT or EMS. All settings have been checked and re-checked. Card readers are recognized by an Apple mobile phone as well… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My ipad 2 is stuck with connect to itunes screen, and after
Hi, my ipad 2 is stuck with connect to itunes screen, and after doing all the steps listed I do have an error code 1671, please help … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Ipad Air: I was on line & a pop up appeared so I touched the
Ipad Air: I was on line & a pop up appeared so I touched the X in order to get rid of the pop up & this message appeared on my screen: ****WARNING!! IOS Crash Report*** Due to a third party applicatio… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I've just upgraded my ipad for the first time and it now
i've just upgraded my ipad for the first time and it now says it maybe damaged and cannot be activated… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPad just died. Will not start. Have it plugged in. No
My iPad just died. Will not start. Have it plugged in. No sound, no hum. Nothing. Help [email protected]… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
hi I want to buy an ipad2 when i come to the states in a
hi I want to buy an ipad2 when i come to the states in a months time. I live in south africa, will apple in south africa be able to help me if anything goes wrong where i need a replacement ipad or it… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x