Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am unable to sign into my MacBook Pro. Im not sure but I…

Customer Question
I am unable to...

I am unable to sign into my MacBook Pro

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

Im not sure but I have updated this month

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

I haven't used the computer since 2 weeks ago. It had a check up then at I Love Computers

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't know how to log into this computer

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 hours by:
12/21/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to sign into your Mac?

Please let me know

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My MacBook Pro crashed a few weeks ago, It is now running
My MacBook Pro crashed a few weeks ago, It is now running and I am trying to reinstall Microsoft Office, but every time I try to reinstall, it won't let me - says I don't have administrative privilege… read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
My G Drvie mobile USBwill no longer back umps MacBook Pro, I
My G Drvie mobile USBwill no longer back umps MacBook Pro, I reformatted it and attempted a new complete back up but it failed. Is there a simple test for my G Drive or do I need to replace it? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm pretty sure I have at least one virus and possibly
I'm pretty sure I have at least one virus and possibly spyware on my phone.... battery draining, can't back up or delete apps, safari running super slow, strange emails and texts … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Our MacBook Pro has been hacked. Apple MacBook Pro MBP
Apple MacBook Pro MBP 15.4/2.2/x2GB MD318LL Bought in March 2012 … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Cursor keeps getting stuck for a while then will work use
cursor keeps getting stuck for a while then will work use macbook pro … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have a MacBook Pro, 2 ipads and an iPhone 7 Plus. Until a
I have a MacBook Pro, 2 ipads and an iPhone 7 Plus. Until a couple of days ago my calendar synchronized perfectly across all machines. Now it doesn't at all except possibly between the phone and Pro. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I have a 2008 ipod that I haven t haven't used for awhile. I
I have a 2008 ipod that I haven t haven't used for awhile. I have upgraded my macbook pro with the latest system software recently. Now the two won't sync … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
I habe Picasa on my 2010 MacBook Pro and just purchased a
I habe Picasa on my 2010 MacBook Pro and just purchased a 2017 MacBook Pro. I'd like to heavily cull and delete photos on Picasa on my 2010, then consolidate the remainder into iPhotos on my 2017. I h… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Im trying to log into my macbook pro.. the log in screen
im trying to log into my macbook pro.. the log in screen comes up, i enter my password ***** it looks like it booting up but the screen eventually just go black and nothing happens? … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
I received an error during activation for FaceTime, where do
i received an error during activation for FaceTime … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I am having difficulty with my macbook pro 17inch 10.9.5
Hello, I am having difficulty with my macbook pro 17inch 10.9.5 maverick … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
90% of the time, when I try to log in on my MacBook Pro, it
90% of the time, when I try to log in on my MacBook Pro, it tells me its the wrong password ***** I know I typed it correctly. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
I need to find out when someone used my macbook pro to log
I need to find out when someone used my macbook pro to log into their gmail account using firefox on my macbook pro. When I open firefox and open gmail the login screen appears and the username is ***… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I have a MacBook Pro purchased around 2007. Model #A1226. It
I have a MacBook Pro purchased around 2007. Model #A1226. It has run flawlessly since I bought it. I bought a tablet several months ago, and have been using it exclusively. So, the Mac sat on a cool, … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
hi.. I haven't used my mac in about 2 months and now it wont
hi.. I haven't used my mac in about 2 months and now it wont turn on. I plugged it to the power which is green, but nothing!!! (Please help)… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I had to have the hard drive on my MacBook Pro computer replaced
I had to have the hard drive on my MacBook Pro computer replaced a week ago, and now I can't use excel or word. When I tried to use Word, it asked for my password, and obviously, I did not use the rig… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Hello i have ical and when i try and put a location on an
Hello i have ical and when i try and put a location on an event - it comes up with an explanation mark without the full address. it won't let me press enter to create a new line - although it used to … read more
Matt Brody
Matt Brody
Bachelor\u0027s Degree
36 satisfied customers
Hi Support Specialists, I have huge problems with my 2 skype
Hi Support Specialists, I have huge problems with my 2 skype accounts - and I am really a very happy skype user. But now I need help now: One account is over 5 years old. Since 5 months, I can't call … read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x