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Need to update my credit card info. Not sure what that

Customer Question
Need to update my...

Need to update my credit card info

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Not sure what that means

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I got a new card so my account needs that info

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not sure im just trying to get my apple back and at the moment theres a billing problem

Submitted: 5 months ago.Category: Mac
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Answered in 4 hours by:
12/21/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 45,395
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When exactly are you being told to do this?

Please let me know

Thank you

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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