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Freezes half way through start up. Last night

Customer Question
Freezes half way through...

Freezes half way through start up

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

Last night

Submitted: 7 months ago.Category: Mac
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Answered in 8 hours by:
12/21/2017
Mac Support Specialist: syseng, Systems Engineer replied 7 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,839
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Do you still need assistance?

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Customer reply replied 7 months ago
from the recovery mode I want to back up my data. How do I find it ?
Mac Support Specialist: syseng, Systems Engineer replied 7 months ago

What Mac device is it?

Also, you are just looking to backup your data right now?

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Mac Support Specialist: syseng, Systems Engineer replied 6 months ago

Hello,

Do you still need assistance?

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