Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Trying to create an apple ID for iCloud by using an existing…

Customer Question
Trying to create an...

Trying to create an apple ID for iCloud by using an existing email address with a new password. Process gets stopped with note This Apple ID is already used if your account, reset a forgotten password ***** going to iforgot.apple.com. Obviously, i have no idea which way togo?

Technician's Assistant: When did you last change your password ***** Apple ID?

I really don't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I started this to create a way to use iCloud which I also know nothing about but was trying to learn more about before committing to using it

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 minutes by:
12/20/2017
Mac Support Specialist: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Suhasini Velu,
 replied 8 months ago

It seems to me that, there is already an existing Apple account associated with this email address. You can reset the password ***** your Apple account.

Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Suhasini Velu Your Own Question
Suhasini Velu
Suhasini Velu
Suhasini Velu
Category: Mac
Satisfied Customers: 640
640 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

Suhasini Velu is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Need ID and reset password. Don't remember. No do not know
need ID and reset password JA: When did you last change your password ***** Apple ID? Customer: don't remember JA: Did you try resetting through Apple's online account reset tool? Customer: no do not … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Haven't been able to down load apps and i don't know my
hey i haven't been able to down load apps and i don't know my apple id … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Unlock pasword. Don't remember. I am trying to set up a new
don't remember. I am trying to set up a new Iphone and I am locked out. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I NEED TO KNOW MY APPLE PASSWORD. Can't remember. No I need
i NEED TO KNOW MY APPLE PASSWORD JA: When did you last change your password ***** Apple ID? Customer: Can't remember JA: Did you try resetting through Apple's online account reset tool? Customer: No I… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I just bought a apple i pad (mini 4) and do not remember my
I just bought a apple i pad (mini 4) and do not remember my Apple id or password. can you help me? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
How to reset my password. I don't remember. No my phone
How to reset my password JA: When did you last change your password ***** Apple ID? Customer: I don't remember JA: Did you try resetting through Apple's online account reset tool? Customer: No my phon… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
IPhone. It is iPhone 6. I bought it probably four years do
I bought it probably four years do you want the imei number … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My iPhone. I need a new password for apple to get my new
My iPhone. I need a new password ***** apple to get my new Fitbit charge 2 watch . … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I want to stop the i-tunes service. I'm not sure. I have
I'm not sure. I have recently switched to a G8 phone,I jyst know that the price increased and I don't really use this service … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Need icloud passwordforjjonathandzingeleskii. Notepad
need icloud passwordforjjonathandzingeleskii JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: notepad android JA: How long has this been going on with your com… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
My I pad did an update ask for pass word I haven't used in
Good morning my I pad did an update ask for pass word I haven't used in forever tried what I thought it was now. I'm using my sons to try to get into mine because I can't do anything with mine … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I am trying to set up my iPad and cannot rember the password
I am trying to set up my iPad and cannot rember the password ***** used to set upiCloud … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Ive lost my apple password and icloud password help. Sence
Hi my name is***** ive lost my apple password ***** icloud password ***** … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have an iMac which was left on the charger & forgotten
I have an iMac which was left on the charger & forgotten about for some days. When I turned it on again it came up with 'Activation Lock' and every ID & password ***** have listed does not work. Don't… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I have been bumped out of my ipad. I bought it 4 years ago
I have been bumped out of my ipad. I bought it 4 years ago and am the only owner-operator. I can't remember my icloud info to re-activate. Please help … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
My ipad was closed down. I got it alive, but now, Apple want
My ipad was closed down. I got it alive, but now, Apple want my code from the first time my ipad was installed.I was changing the code to an easier one later on, so now I can't remember the first inst… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Over this past weekend, I was changing email and street addresses and have somehow messed
Over this past weekend, I was changing email and street addresses and have somehow messed up my iCloud synchronization between my Windows 7 Pc, my iPad and iPhone and now I can't seem to figure out th… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
After downloading OS 5 and ICloud, I tried to reopen my iPhone
After downloading OS 5 and ICloud, I tried to reopen my iPhone and iPad. When I entered my Apple ID, that I have been using since 12/09, I was dent a message that the ID has to me my email address. I … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x