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My wiife is having problems with her apple ipad and iphone…

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My wiife is having...

My wiife is having problems with her apple ipad and iphone with doing facetime with her daughter in St. Louis (we are in Acampo, Ca.) I've had this Att Internet for a long time and it was working fine a few years back. Any idea as to what could be the problem. I have a AARIS NVG589 located in an A/V closet behind my TV, which I believe is the WIFI connection to the network, which is over wireless connect from the two Apple devices.

Technician's Assistant: Does your network appear in the Wi-Fi list on your iPhone?

Yes, she had to log on both devices long ago

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Nty computer is

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
12/20/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
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