Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My IPAD Air; stops to reboot while I am reading or working.

Customer Question
My IPAD Air; stops...

My IPAD Air; stops to reboot while I am reading or working. I then goes to page where I unlock it .

Technician's Assistant: When did you last change your password ***** Apple ID?

Not recently, maybe 3 months or so

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Do not know about that

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/20/2017
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,026
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
May I know what iOS version is there on the iPad?
To find that, please go to settings - general - about
Thank you
Vinod
Ask Your Own Mac Question
Customer reply replied 8 months ago
11.02
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Thank you.
Let’s update the iPad and see if that resolves your issue.
Please go to settings - genera - software update and try to update.
Let me know
Ask Your Own Mac Question
Customer reply replied 8 months ago
I did and it says downloading
Customer reply replied 8 months ago
Downloading...
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Ok let’s see how it goes.
Ask Your Own Mac Question
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
How did it go?
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,026
3,026 Satisfied Customers
Experience: worked as a Tech support Associate for Apple products

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

3,026 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It says I usedfind my iPhone to link to apple I'd and it
It says I usedfind my iPhone to link to apple I'd and it won't let me in. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I am using a laptop that I haven't for many months. I
I am using a laptop that I haven't for many months. I rebooted it by mistake and I am not able to recall the password … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
This past weekend my daughter in law contacted you regarding
Hi, this past weekend my daughter in law contacted you regarding a battery issue with my iPad Air. She was told that you could send me a mailing box so that I would be able to send it to you to get a … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,333 satisfied customers
My apple finger print won't work when I try to get something
My apple finger print won't work when I try to get something in the App Store. Am I doing something wrong. … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
41 satisfied customers
My iPad Air 2 just stopped streaming Netflix to my tv via
My iPad Air 2 just stopped streaming Netflix to my tv via lightning to HDMI adapter. Worked for months. I can charge my battery, but Samsung tv does not recognize Connection. Help,thanks Barbara … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Scrolling is erratic and not smooth. Jumps around and
Scrolling is erratic and not smooth. Jumps around and sometimes stops for no reason. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My ipad is disabled and says connect to itunes, but this
my ipad is disabled and says connect to itunes, but this doesn't seem to work through my laptop … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have an Ipad and just purchased a ZAGGkeys Profolio. both
Hi I have an Ipad and just purchased a ZAGGkeys Profolio. both are charged and I am unable to get the blue tooth to connect to it. It says connected for 3 seconds and then will not connect. The blue c… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot my passcode for my iPad Air 2 can you please help
I forgot my passcode for my iPad Air 2 can you please help this old lady … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have an IPad that I have forgotten the password to. How
I have an IPad that I have forgotten the password ***** How can I unlock it and reset the password? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I had my iPad Air cleaned and restarted by the tech at the
I had my iPad Air cleaned and restarted by the tech at the store where I purchased my iPad. I purchased the iPad Air several months ago, but it seems that I used too many passwords and my iPad Air was… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
My Ipad is locked up. 3 years Ipad air. I was on google and
my Ipad is locked up JA: How old is your iPad, and what model are you using? Customer: 3 years Ipad air JA: Have you installed any updates recently? Customer: no JA: Anything else you want the compute… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
My ipad {16gb} has been locked for almostt a month. my
my ipad {16gb} has been locked for almostt a month. my screen reads that I need to enter my "ACTIVATION CODE" TO UNLOCK IT. I HAVE TRIED ALL CODES YOU HAVE SENT ME AND NOTHING WORKS..CAN YOU HELP ME? … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I keep receiving messages on my iPad from google when i play
I keep receiving messages on my iPad from google when i play music on the music tv app. they say accounts google.com and stop the pictures and the screen goes white … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have forgotten my password and I have contacted Apple via
Hi, I have forgotten my password ***** I have contacted Apple via phone, but they can not help me until later and this has been since 11/28 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My brother is having trouble connecting with the internet on
Hi! My brother is having trouble connecting with the internet on his iPad. It works when he's in the same room with the router, but once he goes upstairs, he can't pick up the signal from the booster.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I upgraded my software on my ipad air yesterday and now my
I upgraded my software on my ipad air yesterday and now my Belkin keyboard isn't recognized. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I want to re activate my iPad Air but forgot the original
Hello there. I want to re activate my iPad Air but forgot the original password. This iPad Air has never really been used . I had iPad 1 still working so used it all this time From help received 'on l… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x