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Been in hospital for last five months. in the interim

Customer Question
Been in hospital for...

Been in hospital for last five months. in the interim someone seems to have updated my iTunes. As a result I can't seem to find any commands to erase music from my iPhone, nor upload new stuff to it.

Technician's Assistant: When did you last update your iTunes?

Never intentionally, but its now running 12.6,2,20

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No but can someone phone me at(###) ###-####and talk me through it?

Submitted: 7 months ago.Category: Mac
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Answered in 8 minutes by:
12/20/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Just to clarify, are you using iTunes on a Windows or Mac computer?

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