Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Got locked out told they would send message to my husbands…

Customer Question
Got locked out told...

Got locked out told they would send message to my husbands phone with in 4 days never did. Tried to recover on desktop and went to a pro in Brownwood and he said it looked like 24 hours now apple is saying not until the 39th??

Technician's Assistant: When did you last change your password ***** Apple ID?

29th??

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Tried everything

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I tried to get into my mail this am and it wont let me do that either

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 hours by:
12/20/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My son gave me his iphone6. We do not know the pass code. We
My son gave me his iphone6. We do not know the pass code. We do not have a receipt. At the Apple store they put in a request to clear access. Apple text to my wife phone that "Your Apple ID is now rea… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I'm not good on my iPhone ren and I pad. My phone no longer
Good morning. I'm not good on my iPhone ren and I pad. My phone no longer rins along with my watch. I'd have tried to correct this but I can't. My husband is furious. Can you help me correct this. Tha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I got a new phone but I cant set it up with all my backed up
I got a new phone but I cant set it up with all my backed up information from iCloud because I cant use the two step verification code. The verification code wont show up on my Mac like it used to in … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I had a new hard drive put in my apple pro and i lost my
i had a new hard drive put in my apple pro and i lost my microsoft pass word. i also have a brand new apple desk top pc i have spent hours trying to retrive the pass word. i allways had it grogramed i… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
We are trying to recover my husbands account and Apple sent
We are trying to recover my husbands account and Apple sent me the new verification code. It went in fine but when asked for his birthday I put it in and would not accept. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have an I phone from work. Made the mistake of accepting
I have an I phone from work. Made the mistake of accepting an update. It asked for an Apple ID and password. The ID I was told is my e-mail. I didn't have the password. It said it would send me an e-m… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My mother has locked herself out of her account her password
My mother has locked herself out of her account her password ***** email account her iCloud everything … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My 6 SE is locked. I had a 4 digit passcode but need a 6
Hi, my 6 SE is locked. I had a 4 digit passcode but need a 6 digit code. … read more
Josh
Josh
Mac Support
21,964 satisfied customers
I purchased a new Apple 7 plus phone today. My old Apple 6S
I purchased a new Apple 7 plus phone today. My old Apple 6S is now my husband's phone. He is having difficulty using the phone because he is being prompted that the activation lock is on. I entered my… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
This is my first IPhone and a few days ago I got the IPhone.
this is my first IPhone and a few days ago I got the IPhone. I wanted to get into the App Store and anything I did wanted the Apple Id, I just assumed my email address would work and then I created an… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My husband has forgotten his password for his apple account
my husband has forgotten his password ***** his apple account and the phone will not let him in until he signs in thru apple. How can he change this? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
My Ipad needs to be reset and it keeps telling me it does
My Ipad needs to be reset and it keeps telling me it does not regonize my Apple ID … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
My former husband had to replace his IPhone because somehow
My former husband had to replace his IPhone because somehow he messed it up. I am his P.O.A. because he has early onset Alzheimer's. However, he can't remember his password ***** get back onto his pho… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to log into iCloud and it said my Apple ID has
I am trying to log into iCloud and it said my Apple ID has been locked. It is the same password ***** my apple ID but I cant get into it. I changed my password. … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
We can't get into our Apple phone because we need to reset
We can't get into our Apple phone because we need to reset the Icloud password ***** needs to be reset. We forgot the password *****&T can't help us and neither can Best Buy. they said we need to go t… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I tried too many times to answer my security questions on my
I tried too many times to answer my security questions on my computer. Can I try again, change the security questions or what?Please help me. My phone number is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Ijust traded in my I Phone for for a new one since my orginal
Ijust traded in my I Phone for for a new one since my orginal one was having some issues. When I went to the I phone store they asked me had long it had been since I last synced my phone and I said ab… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Hi, I am thinking of buying an iMac i5 on Craiglist. It
Hi, I am thinking of buying an iMac i5 on Craiglist. It is a "brand new factory sealed iMac. Not refurbished, not used, or opened; it was purchased directly from the apple store" with softwares cd/dvd… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x