Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need my apple password renewed. Never just cant get in.

Customer Question
I need my apple...

I need my apple password *****

Technician's Assistant: When did you last change your password ***** Apple ID?

Never just cant get in

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but was unsucessfull

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/20/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,898
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Ask Your Own Mac Question
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What does it say when you go to your apple page with that email and try to change the password?

Ask Your Own Mac Question
Customer reply replied 6 months ago
send
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

I do not know who you are to send anything.

Troubleshooting to get a resolution is done by answering questions back and forth to determine how to get the problem resolved.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What does it say when you go to your apple page with that email and try to change the password?

Ask Your Own Mac Question
Customer reply replied 6 months ago
I did not auto rise I to take 43$ from my account I need my money back
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Just bought a new iPhone 8 plus and cant get my apple pass
just bought a new iPhone 8 plus and cant get my apple pass word reset cant remember the old one … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It is in icloud activation lock my ex gave it back to me and
it is in icloud activation lock my ex gave it back to me and i have no clue as to her icloud account and i need the ipad for work i was trying to erase her info and yhays how i got where i am … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Cant get into iphone5, activation lock and don't have id or
cant get into iphone5, activation lock and don't have id or password … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
All of a sudden it will not go past passcode when I enter
all of a sudden it will not go past passcode when I enter the passcode it says activation error … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I cant access my phone which asks for an 8 digit password I
I cant access my phone which asks for an 8 digit password I never have had a password ***** so cant use my phone … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
When i purchased my new Iphone 7 the tech at AT&T changed my
Hi, when i purchased my new Iphone 7 the tech at AT&T changed my password ***** my apple id. i guess he misunderstood that my email address was wrong. so i need to change my email address and my passw… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I had a new hard drive put in my apple pro and i lost my
i had a new hard drive put in my apple pro and i lost my microsoft pass word. i also have a brand new apple desk top pc i have spent hours trying to retrive the pass word. i allways had it grogramed i… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I droped my iPhone in the toilet now it wont come on I had
I droped my iPhone in the toilet now it wont come on I had to get an android phone now I cant get my pictures or contacts because I cant rememeber my iPhone lodin or password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have locked myself out the usual password i always use
i have locked myself out the usual password ***** always use isnt working and now i cant get in at all … read more
Moses C
Moses C
Bsc
753 satisfied customers
My devices are fine, got an email from Apple support about
My devices are fine , got an email from Apple support about updating my account because of possible hacking, clicked on web site , my computer on line says link is not available, I cant remember my pa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My ipad is locked up. it says apassword is required to
my ipad is locked up. it says apassword ***** ***** to activate because the owner has used find my iPhone to link it to their apple i.d. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I forgot my Apple ID password and my iPad has since been
I forgot my Apple ID password ***** my iPad has since been locked. … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
MY PROBLEM IS I WAS GIVEN A COUPLE YEARS AGO AN IPAD FOR
HI GOOD AFTERNOON, MY PROBLEM IS I WAS GIVEN A COUPLE YEARS AGO AN IPAD FOR CHRISTMAS,FORGET THE APPLE ID AND PASSWORD ***** CAN I DO,MY IPAD IS LOCKED BY MISTAKE MY GRANDSON TOUCH IT NEED HELP TO GET… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Ineed to instrall an Ap but cant remember my pass word.
Ineed to instrall an Ap but cant remember my pass word … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I forgot my apple id password and cant retrieve it no matter
yes i forgot my apple id password ***** cant retrieve it no matter what i do i am unable to download apps … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
Insidious an iOS update last nite and this morning the iPad
Insidious an iOS update last nite and this morning the iPad is asking for a password. I have never had a password ***** this device ever but I tried my Apple ID password ***** no avail. I literally ca… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I forget myapple password so i cant use my phone, time ago
i forget myapple password ***** i cant use my phone … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
I have tried several times, over the course of as many days,
I have tried several times, over the course of as many days, to update the software on my iPad unsucessfully. I even took it in to the Verizon store for them to downlaod the ISO 5.0 for me and they to… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x