Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

You have a credit card listed in our family sharing that is…

Customer Question
You have a credit...

You have a credit card listed in our family sharing that is no longer in use. I added my new card number but can’t get it recognized

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

Don’t know. Brand new iPad

Technician's Assistant: When did you last reboot?

Last week?

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
12/20/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,319
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iPad was lost....I am in a panic...someone somewhere has
My iPad was lost....I am in a panic...someone somewhere has signed into it using my oasis word. My passwords are all listed on THAT iPad, I am in a panic...they have access to everything. I don't know… read more
Vishnu Babu
Vishnu Babu
Master\u0027s Degree
20 satisfied customers
I wish to change the credit card information lodged against
I wish to change the credit card information lodged against my Apple I D . … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't remember my last Apple I D password and I have not
I can't remember my last Apple I D password ***** I have not been allowed to reset it. I have been waiting for a few weeks. Please help..it's for my iPad. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I was paying for icloud. Vacationing in Rec'd ICloud notice
I was paying for icloud. Vacationing in HI. Rec'd ICloud notice to renew. Ole visa no good. Had a new one but couldn't figure out to enter my new credit card info . My subscription (beyond free) has e… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I want to change my credit card number as my old one has
I want to change my credit card number as my old one has been compromised … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
I have a small ITunes charge on my credit card every month.
I have a small ITunes charge on my credit card every month. This card is expiring the end of the month. I have already started using the new card. How do I update my card so that it doesn't interfere … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
Do. Ave to pay for ‘‘tis help cause I don't want to that.
Do. Ave to pay for ‘‘tis help cause I don't want to that … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
My credit card was changed by my bank and i need to update
My credit card was changed by my bank and i need to update my payment info but my password *****'t working. I think I need to change it … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
Someone keeps calling me that there is trouble in my iCloud.
Someone keeps calling me that there is trouble in my iCloud. I don't pay for iCloud and I refuse to answer them for fear it isn't legimste. What to do. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I would like to change my credit details on a few of my
I would like to change my credit details on a few of my recurring accounts but don't know how or where to go to do this. Also I've included more go for my photos but it seems that I'm getting charged … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I can't get App Store to accept my VISA Credit card. It says
I can't get App Store to accept my VISA Credit card. It says the numbers don't match the type of credit card. I'm looking right at my VISA Credit card and have put the numbers on the front of my VISA … read more
Josh
Josh
Mac Support
22,319 satisfied customers
I bought my husband an iPad for Christmas. iTunes still has
I bought my husband an iPad for Christmas. iTunes still has our old I'd on file and I can't download. I need dklewis86 @century link.net deleted and I can't seem to do it. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I an not get any updates because I had to get a new credit
I an not get any updates because I had to get a new credit card … read more
Josh
Josh
Mac Support
22,319 satisfied customers
When I try to login to iTunes, it says I can't login because
When I try to login to iTunes, it says I can't login because my account isn't connected with an iTunes provider. This is a new iPad Pro and I want to sync with my old iPad. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I'm trying to make my first purchase and I can't seem to get
Hi I'm trying to make my first purchase and I can't seem to get it to take my credit card details… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need help with my new iPad. I just found out after paying
I need help with my new iPad. I just found out after paying for a premium Evernote app (that i've Had for years) that i can't use Evernote for the web on my ipad. This is not the only problem. But i n… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Cant change my cc number..card was lost before apple took
cant change my cc number..card was lost before apple took payment .want to pay with different card then add another cc..i have a iphone 7 … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
My credit card number was changed at Apple Store on my new
My credit card number was changed at Apple Store on my new iPad Pro. Old number seems to be still there but doesn't work either.… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x