Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

ITunes & app stores will not accept my new credit card which…

Customer Question
ITunes & app stores...

ITunes & app stores will not accept my new credit card which is a mastercard

Technician's Assistant: When did you last update iTunes?

When bought my new iphone

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No that's it

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 12 minutes by:
12/20/2017
Mac Support Specialist: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Suhasini Velu,
 replied 7 months ago

May I know what is the operating system that you currently have on your iPhone?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It is an itunes card i can get it to actvation. I jusyt
it is an itunes card i can get it to actvation JA: When did you last update iTunes? Customer: i jusyt bought it about 30niny=uts JA: What have you tried so far with your iTunes? Customer: yes JA: Anyt… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
When I try to add an app, I get ‘your iPhone has been
When I try to add an app, I get ‘your iPhone has been disabled'. I cancelled a credit card last month and they refunded the iTunes charge along with the fraudulent charges. I put in the new card but s… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Credit card you have on file needs to be updated. IPhone 6
just this AM , card compromised. Received new one today … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a canadian iTunes account but I've recently moved to
I have a canadian iTunes account but I've recently moved to Australia. I was wondering if there is a way to create a new iTunes account and not lose all my pre-existing stuff on my phone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am trying to install a MasterCard debit to my account.
Hello I am trying to install a MasterCard debit to my account … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I have a new credit card now for my itunes,i want to update
i have a new credit card now for my itunes,i want to update my account. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a MasterCard in your system to purchase anything on
I have a MasterCard in your system to purchase anything on Apple. Since I put in my MasterCard number I have received a new MasterCard with the same numbers as my old card but the security code has ch… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
You answered this question 3 years ago: I have two Itunes ID
Hi John, You answered this question 3 years ago: I have two Itunes ID account, but the one on my computer has my gift card on it and I want the gift card on my phone with a different account please he… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I presently have an I Touch and have just bought an I Pad 2.
I presently have an I Touch and have just bought an I Pad 2. I wish to change my credit card details however my credit card is from UK my billing address for this card is Malta and I wish to locate I … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I recently purchased an Ipad but I am unable to access my credit
I recently purchased an Ipad but I am unable to access my credit card for the apps. Can you please help me with this matter? My name is***** credit card number is ***** exp02/14… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
i have a apple tv account in canada and have a user and password.
i have a apple tv account in canada and have a user and password. i have an apple tv setup here in palm desert where i live in the winter and i tried to use the user and password XXXXX was told on the… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
I am attempting to creat a new account on itunes. I cannot
I am attempting to creat a new account on itunes. I cannot change the credit card type from visa on the Payment Method. What am I doing wrong?… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
When I downloaded IOS 5 from ITunes to my IPhone 3GS, I used
When I downloaded IOS 5 from ITunes to my IPhone 3GS, I used by mobile me Apple ID not the Apple ID I used when I have purchased apps from the App Store. Consequently, most of my previously purchased … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an itunes account that recognizes my apple ID and my
I have an itunes account that recognizes my apple ID and my password, but says I need to have credit card info on file. I was unable to enter the credit card info using my iphone. How do I get my cred… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Please help me. Someone has purchased Apl itunes and charged
Please help me. Someone has purchased Apl itunes and charged them to my credit card six times in the month of May. I will give you the info. as follows : transaction date -5/06 APL ITUNES 94379342 MGS… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
since i bought my iphone my pc has crashed. I cant update my
since i bought my iphone my pc has crashed. I cant update my iphone or access my old itunes libarary. Not sure what to do?… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
my iphone has just crashed on me (whilst syncing my iphone
my iphone has just crashed on me (whilst syncing my iphone to my computer) showing the itunes icon and an unplugged USB cable. I got the message to restore my phone as it was a phone in recovery which… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I wanto be able to access i tunes and the apps store so i can
I wanto be able to access i tunes and the apps store so i can use my credit card and download music games and apps and upload photos onto my computer but havent got a clue how to do it.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x