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Can you help me with an iphone 6 that was just updated and…

Customer Question
Can you help me...

Can you help me with an iphone 6 that was just updated and now it is asking for a passcode and it will not connect to itunes for restoring, says unknown error has occurred

Technician's Assistant: When did you last change your password ***** Apple ID?

The phone never used a passcode and now it is asking for a 6 digit code

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do i do that

Submitted: 8 months ago.Category: Mac
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Answered in 4 minutes by:
12/20/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 8 months ago
send me the link to the apple online reset tool
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Here it is: LINK

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

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Customer reply replied 8 months ago
well so far you have collect 45.50 from me and haven't given me anything other than the option to charge me more money, sound like i am being scammed, i want a refund or i will call my cc company and tell them i did not get any help for my charges
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Ok. I will submit your refund. For the record though that is an automatically generated option for people who need it. Not a scam.

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Customer reply replied 8 months ago
thank you, ***** ***** just head over to the apple store, it is only a mile or from me and ask them for help, well i was under the impression, by the wording of the offer that i would get an apple online reset tool to use
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