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Ihavebeen talking with apple and they. Hadme

Customer Question
Hi,ihavebeen talking with apple...

Hi,ihavebeen talking with apple and they

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Hadme backupandrestoremyphoneand then I wassuppose to restore back upp and I wrote down my back up id and now it wont let me restore back up says my id is wrong so I can not even change it

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Yesterday I backed it up today I restored it and now trying to restore the back up to get all my info back

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I need to know how to change pass word for ecncryted back up

Submitted: 8 months ago.Category: Mac
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Answered in 5 hours by:
12/20/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

You cannot change your password ***** an encrypted back up. If you don't have the original "key" to the information you cannot access it. Just like you cannot get into a house with the wrong key. Does that make sense?

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