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I'm I have a I-pad and a phone.my son said I-pad up dated
hi, I'm ***** ***** I have a I-pad and a phone.my son said I-pad up dated and it is locked . now my sister passed a year ago .pass words and all was hers nothing has been done on it since .I need help… read more
Fran
Fran
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Associate Degree
220 satisfied customers
Si I'm having some trouble I just switched my iPhone 7 plus
Hi Mike si I'm having some trouble I just switched my iPhone 7 plus to the new phone which is also iPhone 7 plus so I connected new 7+ to my Mac book pro so I can restore my back up and get all my inf… read more
Samuel NetEngineer
Samuel NetEngineer
Associate's Degree
822 satisfied customers
My wife lost her apple 6 phone.got a new one.does not know
my wife lost her apple 6 phone.got a new one.does not know her apple ID.Verizon could only match her phone to mine.both phones ring .dont know whom the call is for..can you help me i dont type well be… read more
Sudipto
Sudipto
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High School or GED
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I need a new apple pass word. Someone messed with my I pad
Someone messed with my I pad and changed my pass word and I did not know it she was mad at me I have been trying for over 2 months … read more
Pete
Pete
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Bachelor's Degree
2,964 satisfied customers
My son gave me his iphone6. We do not know the pass code. We
My son gave me his iphone6. We do not know the pass code. We do not have a receipt. At the Apple store they put in a request to clear access. Apple text to my wife phone that "Your Apple ID is now rea… read more
Jon
Jon
Bachelors Degree
840 satisfied customers
Ihave an Ipad that i want to activate its old. This was done
Ihave an Ipad that i want to activate its old JA: When did you last change your password ***** Apple ID? Customer: this was done 5yrs ago JA: Did you try resetting through Apple's online account reset… read more
VAMSI GOWDA
VAMSI GOWDA
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Forgot pass word. I ipad. I dontknow. I tried my pass word
i tried my pass word that we changed a month. Ago and wrote it down and move and can't find it. … read more
Ricky Expert
Ricky Expert
Bachelor's Degree
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I need to reset my pass word for my apple account. I got a
I need to reset my pass word for my apple account. I got a new phone and need to get the internet working … read more
Aparna Indresh
Aparna Indresh
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I have tried to change my appple I'd password 5 times and it
I have tried to change my appple I'd password ***** times and it always accepts it, but when I try to sign in again..wrong password. I don't know why I even had to change it. I used it yesterday on iT… read more
Justin Johnson
Justin Johnson
Mac Genius
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I changed my pass word yesterday on Facebook, and now I get
I changed my pass word yesterday on Facebook, and now I get wrong pass word, both on my I pad, phone and computer … read more
Richard
Richard
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IT Manager, Consultant
14,700 satisfied customers
I do not use a password when I turn on my comiyer. Yesterday
I do not use a password ***** I turn on my comiyer. Yesterday I had help from Apple help and she told me not to fill in the space where it says password. But it just stays there. What do o do??? … read more
Pete
Pete
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Bachelor's Degree
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I was helping a friend set up their new i -Pad and the pass
I was helping a friend set up their new i -Pad and the pass code got lost and now i can't get in it, what can i do??? … read more
Josh
Josh
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Associate Degree
7,320 satisfied customers
Every time update my phone the pass word gets screwed up.
Every time update my phone the pass word gets screwed up. Can you please help me. The phone is locked I tryed to many times. … read more
Richard
Richard
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IT Manager, Consultant
14,700 satisfied customers
I have been dealing with my I-phone being hacked for the
Hi Mike. I have been dealing with my I-phone being hacked for the past three days. I was in the Apple Store on Tuesday and we finally ended up calling tech support and I was bumped up three levels to … read more
Mike
Mike
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Some college
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Im locked out of my ipone cuz bf and I broke up we had both
im locked out of my ipone cuz bf and I broke up we had both info in apple tv so when I reset tv it did same to phone its been a nighmare... do tech lady had me back up iTunes on computer but its still… read more
Pete
Pete
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Bachelor's Degree
2,964 satisfied customers
Set up air2 got credit card info entered made purchase then
set up air2 got credit card info entered made purchase then it would not accept id /password. before this it rejected the pass code. tried restore but says owner used find my iphone to link to apple i… read more
Michelle
Michelle
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Bachelor's Degree
2,581 satisfied customers
Hi. My mac wont let me change my apple ID. Ive tried signing
Hi. My mac wont let me change my apple ID. I've tried signing out and in again but it says it will delete all my contacts. I've done this on my iphone and ipad and its deleted all my contacts so I onl… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
ti cant get to you to help icant get fire fox on apple to read
ti cant get to you to help icant get fire fox on apple to read my gmail address or my password XXXXX you my cretit card 3 times...nothing… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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