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Downloaded an upgrade on MAC BOOK PRO, went to screen with a…

Customer Question
Downloaded an upgrade on...

Downloaded an upgrade on MAC BOOK PRO, went to white screen with a circle & hash in center. Will not restart, Tried many times with different methods, closest to working was "command & R" key.

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

The latest 10.13 I think. Also my pro is about 6 years old.

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

Tried 4 different methods of holding keys to start up. I do get a staaus bar on each restart try but just about the very end, it quits and goes to that white screen and does nothing else.

Submitted: 7 months ago.Category: Mac
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Answered in 14 minutes by:
12/20/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,700
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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