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I bought an iPhone 8 from someone and they told me it was…

Customer Question
I bought an iPhone...

I bought an iPhone 8 from someone and they told me it was unlocked. I put in my sim card to see if it wasn't locked and they drove off. Blocked me from facebook. It's telling me to enter my iCloud and password ***** it's on find my iPhone mode.

Technician's Assistant: When did you last change your password ***** Apple ID?

What do you mean. I have my Icloud stuff. I just bought this phone a d

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

And it's saying to enter icloud info but of the person who owned this phone

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No ma'am. I just need this phone unlocked

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/20/2017
Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,181
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

When did you buy this phone?

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Customer reply replied 7 months ago
Today. 30 min ago
Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

I hate to be the bearer of bad news but with this iPhone being on Find My iPhone and asking for the password ***** sounds like it is stolen. Unfortunately, once it is on Find My iPhone mode, there is no way to unlock it except with the original password. Even if you completely reset it it will still ask for the password.

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Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!

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