Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am unable to get online with my iPad 2. The message is…

Customer Question
I am unable to...

I am unable to get online with my iPad 2. The message is that my user ID or password ***** ***** However, the settings show that my network is recognized and checked. I've tried variations for two days without success. No email.

Technician's Assistant: When did you last change your password ***** Apple ID?

About a month ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I haven't. How would I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No, that will be all. Thank you.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 minutes by:
12/20/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you see the apple ID in that prompt, if you see that could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Customer reply replied 6 months ago
No, I do not wish to securely connect
Customer reply replied 6 months ago
I prefer to continue with this tomorrow and I do not have time to deal with it now.
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Whenever you are available please let me know.

Ask Your Own Mac Question
Customer reply replied 6 months ago
I have not received a new password ***** Just Answer--it isn't in my inbox or in spam/junk mail
Customer reply replied 6 months ago
I am going in circles here. I've filled out the same information for Just Answer three times. Please just answer my question!
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is ***** ***** could see that the previous expert did not respond so i will be happy to assist you further.

Ask Your Own Mac Question
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May I know if you still need an assistance?

Ask Your Own Mac Question
Customer reply replied 6 months ago
I still need assistance in resetting my apple account
Customer reply replied 6 months ago
I need to reset my Apple ID and password
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May I have your Apple ID so that i can check for the reset option from my side?

Ask Your Own Mac Question
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May I know your contact number which ends with 11?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am unable to sign in to apps store, I forgot my password.
I am unable to sign in to apps store, I forgot my password … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
I'd temporarily lost my password... which I now have found,
I'd temporarily lost my password... which I now have found, but am locked out. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Haven't been able to access my MacBook Air for quite a
Haven't been able to access my MacBook Air for quite a while. It doesn't recognize my password. Now I'm not sure I remember it correctly anymore. Would it use the same password ***** my iPhone and iPa… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
18 satisfied customers
My Apple ID has been disabled. How do I get a new one or
My Apple ID has been disabled. How do I get a new one or enable old one? … read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
Can't change my password lock out of ipad. Just about10 min.
Can't change my password ***** out of ipad JA: When did you last change your password ***** Apple ID? Customer: Just about10 min. Ago JA: Did you try resetting through Apple's online account reset too… read more
Jon
Jon
Bachelors Degree
698 satisfied customers
Asking me to sign with APLE ID and I no longer have the
asking me to sign with APLE ID and I no longer have the email address, I changed the cable provider about 6 month and I forgot the password ***** … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
My ipad is saying "Activation lock" and i need help on how
my ipad is saying "Activation lock" and i need help on how to get it unlocked. what do i do! … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
I have an ipad that was given to me,the previous user is
I have an ipad that was given to me,the previous user is deceased.I,m trying to use it and have tried in the past.Problem is I need to reset the password ***** I have used before,but because some of m… read more
Jon
Jon
Bachelors Degree
698 satisfied customers
My ipad has done i think a factory reset to where i have to
my ipad has done i think a factory reset to where i have to enter in an icloud username...i forgot it but i remember parts of it...it's the first time that it has happened in years and i didn't do any… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Yesterday my iPad was upgraded and returned to factory
Yesterday my iPad was upgraded and returned to factory settings. I cannot unlock the activation lock because I do not remember the password ***** originally set up the iPad. I spent an hour on the pho… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am unable to get online with my iPad 2. The message is
I am unable to get online with my iPad 2. The message is that my user ID or password ***** ***** However, the settings show that my network is recognized and checked. I've tried variations for two day… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I am unable to get online with my iPad 2. The message is
I am unable to get online with my iPad 2. The message is that my user ID or password ***** ***** However, the settings show that my network is recognized and checked. I've tried variations for two day… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
IPads are unable to connect to internet. Forgot password.
iPads are unable to connect to internet. Forgot password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I cannot login to app store even though I can on my ipad. I
i cannot login to app store even though I can on my ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a IPAD that was given to me around 2 years ago. I
I have a IPAD that was given to me around 2 years ago. I don't remember the password ***** the email account that I used is no longer available easily. I go to enter the original ID email to reset my … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
ITunes doesn't recognize my Apple ID, About 2 months ago, I
I can't....every time I try to enter my password, the wrong Apple ID shows up … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I forgot my apple log on or password XXXXX cant get onto my account.
I forgot my apple log on or password XXXXX can't get onto my account. The reset was sent to my email address but it may be an old address - can't find it. My gmail account [email protected] I have a m… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have a problem with conflicting user IDs and passwords on
I have a problem with conflicting user ID's and passwords on iTunes. When I bought my iPad 6 months ago, I used the e-mail address I had at the time (call it User ID #1 + password #1), and it worked f… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x