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I am unable to get online with my iPad 2. The message is…

Customer Question
I am unable to...

I am unable to get online with my iPad 2. The message is that my user ID or password ***** ***** However, the settings show that my network is recognized and checked. I've tried variations for two days without success. No email.

Technician's Assistant: When did you last change your password ***** Apple ID?

About a month ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I haven't. How would I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No, that will be all. Thank you.

Submitted: 2 months ago.Category: Mac
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Answered in 8 minutes by:
12/20/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 320
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you see the apple ID in that prompt, if you see that could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 2 months ago
No, I do not wish to securely connect
Customer reply replied 2 months ago
I prefer to continue with this tomorrow and I do not have time to deal with it now.
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Whenever you are available please let me know.

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Customer reply replied 2 months ago
I have not received a new password ***** Just Answer--it isn't in my inbox or in spam/junk mail
Customer reply replied 2 months ago
I am going in circles here. I've filled out the same information for Just Answer three times. Please just answer my question!
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 258
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is ***** ***** could see that the previous expert did not respond so i will be happy to assist you further.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

May I know if you still need an assistance?

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Customer reply replied 2 months ago
I still need assistance in resetting my apple account
Customer reply replied 2 months ago
I need to reset my Apple ID and password
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

May I have your Apple ID so that i can check for the reset option from my side?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

May I know your contact number which ends with 11?

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Mike
Mike
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Category: Mac
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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