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I am trying to link my IPHONE to my laptop and its really…

Customer Question
I am trying to...

I am trying to link my IPHONE to my laptop and its really difficult.

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

Can you help me 12.7.2

Technician's Assistant: When did you last reboot?

Yesterday. my computer I've had for two weeks and my computer reads my phone if its connected, but ITUNES does not read my phone. I have an IPHONE 7

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have an HP Envy

Submitted: 7 months ago.Category: Mac
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Answered in 19 minutes by:
12/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 7 months ago
I am still trying to get my phone to connect to my computer
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Is it not being seen at all?

Have you tried another cable?

Have you restarted your computer?

Have you tried uninstalling iTunes and installing it again?

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Customer reply replied 7 months ago
I have tried all of those but I can try it again
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Did you use this guide?

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