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I have a activation lock on my iPad and it is asking for my…

Customer Question
I have a activation...

I have a activation lock on my iPad and it is asking for my Apple ID and password.Can you email it to me at kmccart1957.com please. Thanks

Technician's Assistant: When did you last change your password ***** Apple ID?

Long time ago I think

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 8 months ago.Category: Mac
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Answered in 4 minutes by:
12/19/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Do you have an access to you gmail account? the reason why I am asking is we can send a verification code for resetting the password.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Let me send the verification code to the gmail account.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

An email has been sent to your email address,***@******.***. Follow the directions in the email to reset your password. Please do check and let me know.

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Customer reply replied 8 months ago
Ok Thanks
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Once the apple ID was resetted please let me know.

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Customer reply replied 8 months ago
I changed my password ***** now it says the Apple ID***@******.*** cannot be used to unlock this iPad. Now what?
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Please restart the iPad and try to unlock the activation lock.

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Customer reply replied 8 months ago
Same thing the Apple ID is wrong on my iPad. How can I find the right one?
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Do you have any other different devices like computer? We can try to login to the apple account and check if there any problem with login credential.

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Customer reply replied 8 months ago
How about my iPhone?
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

With the help of the Apple Username and password, please login to the apple account. https://appleid.apple.com

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