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Can't purchase coins it seems to be something with my

Customer Question
Can't purchase coins it...

Can't purchase coins it seems to be something with my security code

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I pad

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I've tried everything I talked to someone before and he put it through but it didn't stay

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

When I check my payment method the security code is no longer there

Submitted: 8 months ago.Category: Mac
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Answered in 46 minutes by:
12/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Sometimes it won't accept it online. Try and update the card information at appleid.apple.com. Let me know if this fixes the issue you are having.

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Customer reply replied 8 months ago
i did what you said it still doesnt go through
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Were you able to sign in?

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Customer reply replied 8 months ago
no i still cant purchase security or cvv doent stay there
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Did you sign in to appleid.apple.com or not?

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Customer reply replied 8 months ago
tried that it still doesnt work
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Just signing in doesn't fix it. I wanted to make sure you could. Now change the card on file.

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Customer reply replied 8 months ago
i changed it three or four times everytime i go back and check the cvv number is *****
Customer reply replied 8 months ago
last time someone fixed it so it would work it didnt stay that was 2 weeks ago
Customer reply replied 8 months ago
i tried it again and it says purchase can not be completed contact i tunes support
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Do you think you have contacted Apple?

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Customer reply replied 8 months ago
i thought it was fixed, i just want to give up
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

This is not Apple.

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Customer reply replied 8 months ago
im sorry it says contact i tunes support just tried it again and it didnt work
Customer reply replied 8 months ago
it works on my computer but not on my i pad
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Please call this number and request tech support. ‭(866)(###) ###-####

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

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