Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have lost the apple App Store from my iPhone. How do I…

Customer Question
I have lost the...

I have lost the apple App Store from my iPhone. How do I restore it?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

11

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I have tried everything,z. I have an Apple ID, I have iTunes. But I do Not have the Apple App. I need to use your iPhone for my Square credit card reader

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am not using a Mac. I am using an iPhone 6a

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

If you have lost the app store it is because there is a profile on your phone restricting it. Have you put any child locks on any devices recently?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Need to change the credit card fopr billing. Iphone 6&8.
need to change the credit card fopr billing JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iphone 6&8 JA: How long has this been going on with your iP… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My Apple ID has been disabled. I was trying to upgrade my
My Apple ID has been disabled. I was trying to upgrade my Icloud storage … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I purchased 2 $100 apple I tune gift cards and I don't know
I purchased 2 $100 apple I tune gift cards and I don't know how to load to my phone account … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I just was given an iPhone from my boss - so you are dealing
Hi - I just was given an iPhone from my boss - so you are dealing with a rookie. I am trying to get an app from the app store for setting up a smart wristband. I am getting the message "please contact… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I have. Gift card and I want to activate it. I haven't
I have. Gift card and I want to activate it JA: When did you last change your password ***** Apple ID? Customer: I haven't JA: Did you try resetting through Apple's online account reset tool? Customer… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Trying to give a new credit card number. IPhone 6s. To
Just that I need to give another credit card number so I can get my iTunes restored… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Credit card you have on file needs to be updated. IPhone 6
just this AM , card compromised. Received new one today … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a canadian iTunes account but I've recently moved to
I have a canadian iTunes account but I've recently moved to Australia. I was wondering if there is a way to create a new iTunes account and not lose all my pre-existing stuff on my phone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I'm using a new apple iPad Air 2, trying to access iTunes
Hi , I'm using a new apple iPad Air 2, trying to access iTunes have put all my details in, msg keeps coming up " this app has not been used in the iTunes Store " everytime u go back to your payment de… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I have been playing the word game Word Streak ( Scramble )
I have been playing the word game Word Streak ( Scramble ) for years. Since iOS 10 upgrade, I have not been able to buy tokens. Maybe 2x out of hundreds of tries. Please correct this as you will see, … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I've been having an issue with my iPhone and downloading
I've been having an issue with my iPhone and downloading apps. I can't download them anymore even though I can sign into my Apple ID everywhere else.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iCloud and a yahoo account iPhone. i put money on
i have an iCloud and a yahoo account for my iPhone. i put money on my iCloud accidentally. i use my yahoo account for my iTunes and thats where i need to put my money. How do i do this?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
You answered this question 3 years ago: I have two Itunes ID
Hi John, You answered this question 3 years ago: I have two Itunes ID account, but the one on my computer has my gift card on it and I want the gift card on my phone with a different account please he… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Itunes says I cant make a purchase. I have changed all the passwords
Itunes says I can't make a purchase. I have changed all the passwords on computer, ipad, Iphone and icloud..… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I purchased a square app credit card reader that is compatible
I purchased a square app credit card reader that is compatible with a WiFi only Ipad. Do I need to be in a place where there is WiFi service to accept credit card purchases? Any other pointers?… read more
Cris
Cris
60 satisfied customers
I have a iphone3gs and an iphone4. I recently updated both
I have a iphone3gs and an iphone4. I recently updated both to OS 5.0 and most everything was put on my iphone except for some of the apps were missing. When I tried to download them it shows them as "… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I plugged my sons touch into my computer and he lost all his
I plugged my son's touch into my computer and he lost all his apps and music etc.. what can I do to get it all back?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Good evening! My Apple Id was taken over by another person
Good evening! My Apple Id was taken over by another person who changed the password XXXXX security questions. They also tried to use an old credit card number to purchase gift certificates on ITunes. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x