Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I want to set up WhatsApp on my I phone 6, and the icon

Customer Question
I want to set...

I want to set up WhatsApp on my I phone 6, and the icon seems to be obscured with frey when I try it.How do I use this app on my phone?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I think it's 11

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Never tried it before.Am traveling, and just tried to install it.

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/19/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,253
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

Do you still have the issue after the forced reboot?

Ask Your Own Mac Question
Customer reply replied 8 months ago
i have the same issue.
Customer reply replied 8 months ago
It seems this service is a scam.Are you connected to Apple at all? I already paid 440 for nothing.
Customer reply replied 8 months ago
I mean $40.
Customer reply replied 8 months ago
I did not request a mac support specialist.Will cancel this payment on my credit card.
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Do you wish to cancel or continue?

Ask Your Own Mac Question
Customer reply replied 8 months ago
Cancel. This is a scam
Mac Support Specialist: Josh, Mac Support replied 8 months ago

OK call customer service at 1-***-***-****

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a problem with my IPHONE 8 i already created my ID
Hi I have a problem with my IPHONE 8 i already created my ID but I can t download apps … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,319 satisfied customers
I cannot get whatsup to work.Secondly,I cannot recollect my
I cannot get whatsup to work.Secondly,I cannot recollect my Passcode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It will not put in my phone number on my iphone. Microsoft
Asking me to confirm my phone number. When I try to enter it all I can get to put in is 6 and then it won't let me go any further. Now I do have a new phone and have Got my used this app for a long time… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I am unable to add a new contact to my Whattsapp. On my
On my iPhone X. I reinstalled it because I was unable to add contacts. I still can't. I can receive a message from a new contact and they will be captured as a contact. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
IPhone IOS 11.2.1 My iPhone keeps getting slow and crashed
iPhone IOS 11.2.1My iPhone keeps getting slow and crashed time to time.It seems that it has a virus on it !!! Some times it gets a bit hot.How can I reinstall the IOS on it ?… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I can't update apps or download new apps on my iPhone or my
I can't update apps or download new apps on my iPhone or my iPad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Second opinion] I get no alert sound when I get a message
second opinion] I get no alert sound when I get a message from my whatsapp … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
On my MacBookPro, a friend's profile photo shows up on
On my MacBookPro, a friend's profile photo shows up on whatsapp web. But his photo is blank on my phone's whatsapp. Why is that?… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have an old iphone 4 which works well. Only use it with
Hi I have an old iphone 4 which works well. Only use it with wifi. I have Whattsapp. It did some update and now the Whattsapp icon doesn't open. I think there is still Whattsapp data and chats because… read more
Steve Fishman
Steve Fishman
BA
23 satisfied customers
I could not remember my apple ID password I changed it about
I could not remember my apple ID password ***** changed it about 30 mins ago I tried it and it is working on my computer (mac) but it won't work on my Iphone I am trying to update my Whatsapp Applicat… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
On my whatsapp web version (MacBookPro) all the profile photos
On my whatsapp web version (MacBookPro) all the profile photos have gone blank - although they show up on my Nokia 635 phone. How can I restore the photos on my computer's whatsapp?… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My Google app version 11.1, though loaded and updated, will
My Google app version 11.1, though loaded and updated, will not open. I have reset and cleared all data and restored...no fix. I have hard reset...no fix. I have removed the app through iTunes and rei… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Thank you help. This is a separate question, same person I'm
Thank you for the help. This is a separate question, same person I'm trying to text with. We also used to use something called WhatsApp. Her suggestion. She uses it with others here in USA. Plus, she … read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Hi, This is an iPhone5 question. i installed WhatsApp to text
Hi, This is an iPhone5 question. i installed WhatsApp to text friend overseas. However the app doesn't show a number on the phone screen to indicate I have a message. I happened to open it and saw her… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iPhone 5, a first generation iPad and an iPad Air.
I have an iPhone 5, a first generation iPad and an iPad Air. My kids have filled the iPads up with all kinds of princess and disney apps -- which is fine. But today, for the first time, I picked up my… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hi, I just lost my iPhone 4 ( without active any of the
Hi, I just lost my iPhone 4 ( without active any of the tracking apps such as iCloud or MobileMe.com ) . However as of now my phone are still on and my data plan are unlimited. Basically my phone stil… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I bought a portable g-drive 500gb in order to download files
I bought a portable g-drive 500gb in order to download files and info from my MacBook Air 2010-- the one with the 250 plus flash drive, I also bought an 11" MacBook Air with 65gb hard-drive..... I wan… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have recently bought an Airport Express. For some reason
I have recently bought an Airport Express. For some reason when I connect with my iPhone 3GS only some of the apps connect. Is there a setting I need to change? Richard… read more
loadedmind
loadedmind
Senior Systems Administrator
Associate Degree
1 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x