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I'm having email issues. Godaddy. Mac mail on my computer.

Customer Question
I'm having email issues ...

I'm having email issues

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Godaddy

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Mac mail on my computer

Technician's Assistant: What troubleshooting have you tried?

I've been on the phone with GoDaddy for an hour resetting my password ***** trying to get emails to upload. They will download but not upload. He's said everything checked out on their end and I would have to figure out what's not working on my end. the router works. I can access internet and my husband is able to upload and download on his mac.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I was having issues uploadind and downloading on my phone but I think it's working now.

Submitted: 2 months ago.Category: Mac
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Answered in 45 minutes by:
12/19/2017
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 2 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Mac
Satisfied Customers: 746
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 2 months ago

How you accessing your godady emails ? You use any email client like outlook or Thunder Bird or you are accessing them using browser (web mail).

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Mac Support Specialist: Josh, Mac Support replied 2 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,533
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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