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Its asked fir my password. I enter it and then it goes to…

Customer Question
Hi . Its asked...

Hi . Its asked fir my password ***** I enter it and then it goes to the grey screen and takes forever to boot up and the progress bar goes tje

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

Few months back . It came up for an update yesterday. But im out of town working and don't have wifi

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I tried to switch on and off many times the same thing

Submitted: 5 months ago.Category: Mac
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Answered in 4 hours by:
12/19/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 45,395
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please when this problem started?

Thank you

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Mike
Mike, Mac Medic
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