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The iPhone is disabled and when we connect to iTunes, we
the iPhone is disabled and when we connect to iTunes, we can't remember the security questions... what to do? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
It is locked and I can't remember my password. No clue. The
The online tool says to touch show but I can't do anything. It just keeps asking for my password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Did not get an answer on how to unlock the pass code. I
did not get an answer on how to unlock the pass code. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I can't remember password and am locked out after 10 tries.
I can't remember password ***** am locked out after 10 tries. I plugged into my Mac where it is backed up, but it doesn't appear in my Devices in iTunes … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
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My iPhone is disabled. 11.2 or 3 am I remember just the 11.
Like 2 hr I trying too unlock my but I change my 4 digit and know I don't remember … read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
I have an apple iPhone 6 that I need help with. I put the
I put the sim card in and can receive calls but a family member got ahold of the phone and now I can not get the phone to work properly. It speaks spanish and all I can see is the phone number buttons and it keeps talking to me in Spanish … read more
Vinod Menon
Vinod Menon
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Master's Degree
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My son gave me his old iphone 4. It is locked and he said I
My son gave me his old iphone 4. It is locked and he said I could request an Unlock on here with the code he gave me? … read more
Justin Johnson
Justin Johnson
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Trying to unlock an iphone 5s, don't have code access.
Trying to unlock an iphone 5s, don't have code access. … read more
Justin Johnson
Justin Johnson
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2,730 satisfied customers
I just purchased a refurbished device. I logged on once but
I just purchased a refurbished device. I logged on once but the second time the ipad did not like any of my passwords and kept logging me out for increasing amounts of time. Finally I got the message … read more
Justin Johnson
Justin Johnson
Owner
2,730 satisfied customers
My iPhone 7 is disable after multiple attempts on trying to
Second opinion] My iPhone 7 is disable after multiple attempts on trying to unlock my phone using my6 digit code that I can not remember. I given permission for iTunes to connect to my iPhone but ther… read more
Justin Johnson
Justin Johnson
Owner
2,730 satisfied customers
My iPhone 7 is disable after multiple attempts on trying to
My iPhone 7 is disable after multiple attempts on trying to unlock my phone using my6 digit code that I can not remember. I given permission for iTunes to connect to my iPhone but there's an "unknown … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
I just got an Apple 5s on the 6 number securety code it has
I just got an Apple 5s on the 6 number securety code it has locked me out it tells me iPhone is disabled connect to iTunes I have on my old phone and I'm not sure what to do to get my new iPhone unloc… read more
Justin Johnson
Justin Johnson
Owner
2,730 satisfied customers
My IPhone has locked up on me too many tries when it come to
My IPhone has locked up on me too many tries when it come to the password, I went to Itunes to do a quick recovery from my laptop and IPad in the step of the recovery I dont have to credit card info t… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My husband and 18 year old daughter got my password and they
My husband and 18 year old daughter got my password ***** they were going through my stuff. Which wouldnt be a problem but I am filing for a divorce this week and they want to get anything they can ag… read more
Jon
Jon
Bachelors Degree
790 satisfied customers
Last night my phone prompted me to do an upgrade, I was so
Last night my phone prompted me to do an upgrade, I was so tired and just said yes.... when the upgrade finished I was prompted to answer questions... I was asleep and remember trying to answer them b… read more
Mike
Mike
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Some college
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I set up the finger ideniifieron my 5s a couple of days ago.
I set up the finger ideniifieron my 5s a couple of days ago. At the end of that it gave a 6 digit passcode. I know 3 of the numbers but not the rest. I had to turn my iphone offand I went to turn it b… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I HAVE THE 5S AND AND PUSHED TOO MUCH HALF A SLEEP AND NOW
I HAVE THE 5S AND IM CRAZY AND PUSHED TOO MUCH HALF A SLEEP AND NOW ITS AS IF I HAVE A CODE AND MY PHONE IS LOCKED AND I HAVE NO IDEA THE CODE STUFF TO UNLOCK .CAN YOU HELP ? MY SERVICE IS THROUGH STR… read more
tyroneboman
tyroneboman
Mac Genius
10,658 satisfied customers
Hello, I have put a 4 digit lock number into my iphone and
Hello, I have put a 4 digit lock number into my iphone and can't remember the code I used, what can I do to unlock the phone, I use it for business and I've got a few messages stacking up and need to … read more
Vinod Menon
Vinod Menon
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Master's Degree
2,495 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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