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One user id comes up all the time - but apple only
One user id comes up all the time - but apple only recognizes another email address. I have NO password ***** the one that comes up. I have gone in and changed the id - but nothing works. Popup email … read more
Jon
Jon
Bachelors Degree
844 satisfied customers
I somehow locked it and don't know how to unlock. I don't
I don't think I've ever changed it! Never locked it. In my 80's and don't know how this happened.If I have a password ***** don't think I know it, unless it's the one I use for my desktop. … read more
Richard
Richard
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IT Manager, Consultant
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I got a new devise today and I forgot my apple password.
I got a new devise today and I forgot my apple password. … read more
ZAID ALAMRO
ZAID ALAMRO
Computer Technician
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Resurrected an old iPod I haven't used for years. First, i
Resurrected an old iPod I haven't used for years. First, i signed in with my (new) apple id which is on my iphone and ipad. No problem. Listened to several podcasts. Then all of a sudden, the ipod sto… read more
Jon
Jon
Bachelors Degree
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I can't remember my password. So I end up with you all
I can't remember my password. So I end up with you all having to reset my phone. It takes a while and when they get it and send me a message, it asks for my password ***** I don't have! this has been … read more
Cris
Cris
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My iPad rebooted on it's own and now wants my Apple ID and
My iPad rebooted on it's own and now wants my Apple ID and password. I put in what I thought was correct and it says it is wrong. I went online and thru my recovery email reset my password, etc. I got… read more
John Holland
John Holland
Bachelor's Degree
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I have been attempting to reset my password. Having no luck
I have been attempting to reset my password. Having no luck getting past 1st and second step. … read more
Aparna Indresh
Aparna Indresh
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Electronics & communication engineering
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Wish I knew,. My password works on my IPad, I need to check
Wish I knew, . My password ***** on my IPad, I need to check if what I have written in my note book , is what you have.. maybe my typing was in error and doesn't match my book. Please send me a code t… read more
David L
David L
Bachelor's Degree
5,339 satisfied customers
It is a little complicated by I will try to explain. I have
It is a little complicated by I will try to explain. I have 2 apple iphones 1 for personal use and the other connected to my business. When I started my business I opened a new icloud account for that device. However it doesn't talk to my ipad which is on the same icloud account as my personal iphone. Can I change my work icloud account to my personal one? I use my ipad for instagram and I need to be able to post my photos taken on my work iphone to be linked to my ipad. Jo … read more
Josh
Josh
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Associate Degree
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My iPad I'd and password forgot .l called yestuday but I
My iPad I'd and password forgot .l called yestuday but I can't access to unlock.can you help me ? … read more
Eldon Blake
Eldon Blake
BS
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I am not able to download any apps on my iPad or phone
I am not able to download any apps on my iPad or phone because my children set up an id and password ***** they cannot remember what the password ***** the account. They also can't remember the passwo… read more
Mr.Med
Mr.Med
1,343 satisfied customers
I have an iMac, an iPhone and an iPad mini. I have been
I have an iMac, an iPhone and an iPad mini. I have been getting phone calls supposedly from Apple that my devices have been accessed from outside the US. I have been having lots of problems with my MS… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My devise is ok but I need to change the email address used
Hi. My devise is ok but I need to change the email address used to get help from you. The email used now is my daughters,***@******.*** as she set everything up for me when she gave me this ipad some … read more
Kris R
Kris R
IT Manager
Computing
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My ipad just requested activation and i don't remember my
Hi, my ipad just requested activation and i don't remember my apple password. never happened before. i had my iphone in the same room as my ipad when it happened, and made a call on it. … read more
Justin Johnson
Justin Johnson
Owner
3,008 satisfied customers
I need to retrieve the password to my Apple ID, I don't
I don't know, never I only ever had one, but I've forgotten it. … read more
GeekGal
GeekGal
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Bachelors Degree
975 satisfied customers
My Apple ID is email address + password. last 4 years I have
My Apple ID is email address + password. For the last 4 years I have been logged into the Apple store with a nickname and password. As I never logged out, I have now forgotten that password, or the pa… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
975 satisfied customers
have lost phone. May have protection plan, can you check?what
have lost phone. May have protection plan, can you check?what steps do I need to take to protect privacy? Ho do replace phone? *****@******.*** I phone(###) ###-#### ***** phone (###) ###-#### Betty G… read more
Ashik
Ashik
Master's Degree
9,365 satisfied customers
I got an I Pad for Christmas and use it mainly for the photo
I got an I Pad for Christmas and use it mainly for the photo album. I take my pictures from my gmail and transfer to album. On 2-22-11 I started getting this message Cannot Get Mail The user name or p… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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