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I can't get into my iPad. It says I need to activate this…

Customer Question
I can't get into...

I can't get into my iPad. It says I need to activate this device because I used Find my iPhone to link it to their Apple ID. I didn't do this.

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, I can't get into my iPad at all. Can I do this on my iPhone?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My phone is part of a group. My daughter pays the bill.

Submitted: 7 months ago.Category: Mac
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Answered in 13 minutes by:
12/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Who owned the iPad before you?

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