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I guess I forgot my password. I have had a new phone # for a…

Customer Question
I guess I forgot...

I guess I forgot my password. I have had a new phone # for a year, and the device told me I had the wrong visa #, although the last 4 digits it showed were right.

Technician's Assistant: When did you last change your password ***** Apple ID?

I need to recover my password.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Are you there.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes six weeks ago. Had a rep working with me and he said he couldn’t help

Submitted: 5 months ago.Category: Mac
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Answered in 13 minutes by:
12/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

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Mike
Mike, Mac Medic
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