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Won’t accept password. Need new Apple id. My husband changed…

Customer Question
Won’t accept password. Need...

Won’t accept password. Need new Apple id

Technician's Assistant: When did you last change your password ***** Apple ID?

My husband changed it and it doesn’t work

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes. Where try again

Submitted: 7 months ago.Category: Mac
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Answered in 15 minutes by:
12/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,700
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 7 months ago
Nothing else just need to reset password. And I do not want to join and pay monthly fee
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

You are not a member as of now. So unless you sign up for the membership you are fine.

Have you gone to iforgot.apple.com?

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Customer reply replied 7 months ago
You keep sending me to pay again. I already paid with payp
Customer reply replied 7 months ago
I want to reset password
Customer reply replied 7 months ago
Password ***** Apple id
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Yea. Go to iforgot.apple.com and reset your password. Okay?

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Customer reply replied 7 months ago
Will try
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Sweet!

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