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My cell phone is acting badly, I went to the ATT phone

Customer Question
My cell phone is...

My cell phone is acting badly, I went to the ATT phone center where I puirchased my phone 3 years ago, they told me it was locked up and I would have to contact Apple for help

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I have a I 5, I cannot find my information, I have lost my husband 4 years ago and I have a niece that is terminal, please help me if you can

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Just this afternoon

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I have a I 5 I just initially to wifi 2 days ago

Submitted: 7 months ago.Category: Mac
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Answered in 7 minutes by:
12/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 7 months ago
ATT said, that you could unlock my cell phone which is a I 5, I do not have my paperwork regarding my phone as I purchased my phone approximately 3 to 3-1/2 years ago, I currently have a niece that is terminally ill an I need my phone numbers in case I receive a call.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I cannot do that. This is JustAnswer.com do you know that?

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Customer reply replied 7 months ago
ATT gave me Apple.com/support are you with Apple or are you a subcontractor?
Customer reply replied 7 months ago
I must have the wrong connection, sir.
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