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I am unable to complete a transaction. Ipad. Since I
I am unable to complete a transaction JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Ipad JA: How long has this been going on with your iPad? What hav… read more
Justin Johnson
Justin Johnson
Mac Genius
2,969 satisfied customers
I want to cancel any purchases in iTunes games. I don't
I don't know, my 6 year old granddaughter purchased a lot of games not knowing that they would be charged … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I accidentally deleted my uncle's spyder game from iPad. He
I accidentally deleted my uncle's spyder game from iPad. He no longer has credit cards. How do I restore the game? … read more
Jon
Jon
Bachelors Degree
784 satisfied customers
Child accidentally got games on my ipad. Could you explain
4 years ago. Just saw the games put on my iPad this evening … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I got into big trouble from my husband for using my credit
Hi! I got into big trouble from my husband for using my credit card for buying points for the game I play on my iPad. I bought a iTunes card today and I don't know how to use it on the game I am addic… read more
Samuel NetEngineer
Samuel NetEngineer
Associate's Degree
795 satisfied customers
ITs concerning the game Bejeweled Blitz on my iPad Pro, for
ITs concerning the game Bejeweled Blitz on my iPad Pro, for years I have played this game, every since I put my husbands FB account as a way to switch to him or me, my game, Bejeweled goes directly to… read more
Richard
Richard
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IT Manager, Consultant
3,562 satisfied customers
This A.Mac I ordered on game on iTunes for $7.90. In
Hi, this A.Mac I ordered on game on iTunes for $7.90. In checking my email just now there were receipts for an additional 4 charges which added up to over $200.00. These were NOT authorized by me. The… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have just accidently downloaded books onto my ipad which I
I have just accidently downloaded books onto my ipad which I believed where audio books for my husband who is visually impaired at a cost over 61.95 only to find once it downloaded that it is in fact … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I have an apple ipad and I had problems so I had to delete
I have an apple ipad and I had problems so I had to delete everything on the ipad games ,pictures, etc and start over. My favorite game was on the Ipad which I lost. I diownloaded the game Jewel Match… read more
Chris Lindsey
Chris Lindsey
IT University
157 satisfied customers
My pc was wiped clean. I have 7 yrs of family photos in my
My pc was wiped clean. I have 7 yrs of family photo's in my Ipad that I really would love to put on my new PC so I can burn them. I have been trying for 6 months with no answers. Is it possible. I hav… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I want to purchase a computer for my 3 year old. She seems
I want to purchase a computer for my 3 year old. She seems to be able to navigate around on the mac a little easier than a pc. Im a pc person, so I do not neccessarily know what specs are apporpriate … read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
About 8 months ago itunes decided it did not knwo me anymore
About 8 months ago itunes decided it did not knwo me anymore so I re-loaded iTunes btu when I try to update my apps to my iapd I get this message: "YOU canot update this sfotware since you have not ow… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have established 2 iTunes accounts accidentally. This happened
I have established 2 iTunes accounts accidentally. This happened because I had a new email address when I purchase a new MacBookPro. I am one person, with numerous apple products (one iMac, 2 MacBook … read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
I have a problem with conflicting user IDs and passwords on
I have a problem with conflicting user ID's and passwords on iTunes. When I bought my iPad 6 months ago, I used the e-mail address I had at the time (call it User ID #1 + password #1), and it worked f… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
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Have tapfish2 app. When attempting to purchase in game money,
Have tapfish2 app. When attempting to purchase in game money, am prompted to give credit card security code. No other problems in any other app with purchasing. Should I be concerned with fraud?… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My wife bought an iPad and has downloaded various items which
My wife bought an iPad and has downloaded various items which she wishes to transfer to her Mac Book but she keeps getting a message which says she doesn't have 'permission' to transfer the data. She … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
iTunes prompted me to upgrade my 245 or so songs of my purchased
iTunes prompted me to upgrade my 245 or so songs of my purchased music library. I was charged for this upgrade. Now, it keeps telling me that my computer is not authorized to play them. I enter my pas… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor's Degree
687 satisfied customers
I transfered my itunes onto a new macbook. I had originally
I transfered my itunes onto a new macbook. I had originally purchased songs off of an aol account then the password XXXXX problems so I created an apple account which is what I now use. All my songs t… read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

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4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

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worked as a Tech support Associate for Apple products

John T. F.

John T. F.

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David

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Claws224

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IEEE, Microsoft

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Mac Tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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