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Two problems. 1. Continuing phone support from last week,

Customer Question
Two problems. 1....

Two problems. 1. Continuing phone support from last week, still can't get email (but you folks were able to now get me incoming email) and 2. "Time machine couldn't back up to untitled" I think I may need live phone support .

Technician's Assistant: Yes, I'm a bot. I make the process of talking to the Email Expert more efficient and affordable by asking basic questions. Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

On my iMac desktop.

Technician's Assistant: What troubleshooting have you tried?

Six or more call to Apple for chat and finally a phone call. Do you think I should try for a phone call?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes. Possibly my problem consists of AOL changes. AND please activate you "File sharing app whereto can see my screen and move an arrow around to draw my attention to major items.

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Is this chat support?
Customer reply replied 7 months ago
I'm lost. Please reply.
Customer reply replied 7 months ago
This doesn't seem right and does not match the user interface from just a few days ago. Please confirm that you are a live person and have received my questions.
Customer reply replied 7 months ago
Are you a bot?
Answered in 14 minutes by:
12/19/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I am a real human. This is me. LINK

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

On a side note this is Justanswer.com, do you know that?

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Customer reply replied 7 months ago
no this first use. are you an Apple employee?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Past, not present. I was an Apple Employee.

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Customer reply replied 7 months ago
how did I stumble into you (no offense)/ I an trying to continue help from Apple Support.
Customer reply replied 7 months ago
I may have made a mistake for the free trial. I would like to cancel the payment on my Visa card.
Customer reply replied 7 months ago
Justin, are you still there?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I am still here.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

To be honest I assume you were not paying attention to the links on your computer. Likely you probably have a congested browser with extensions all over. That is my experience. You gotta read before you click. We are the good guys in comparison to a lot of other crafty trolls on the internet.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I would want to move on to Apple support please let me know so I can refund your money.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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