Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can’t remember password to get in. First time new. Don’t…

Customer Question
Can’t remember password *****...

Can’t remember password ***** get in

Technician's Assistant: When did you last change your password ***** Apple ID?

First time new

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, don’t know how

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/18/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I know my Apple ID I just can't remember the password I have
I know my Apple ID I just can't remember the password ***** have it written down somewhere I can't seem to find a book that it's written noon. It's asking me to put the phone number I had associated w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
How can I get my password for apple I lost them and don't
How can I get my password ***** apple I lost them and don't remember … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't remember my Apple ID or password. What do I do? I
I can't remember my Apple ID or password. What do I do? I have a code for revising but nothing seems to work. My code for revising was 17745 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Can't remember password. Need it to set up new phone. Don't
Can't remember password. Need it to set up new phone … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
I'm having difficulty signing in as my devices have my old
I'm having difficulty signing in as my devices have my old email address and I can't remember the corresponding password ***** old address was***@******.*** my new address is***@******.*** and would p… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
50 satisfied customers
Can't set new password, don't remember old. Can't set new
Yes It would put in old password, then tell me it was wrong … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I need a new Apple ID and password. Can't find my old one? I
I need a new Apple ID and password. Can't find my old one? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can't remember my Apple ID. Keeps telling me to request
I can't remember my Apple ID. Keeps telling me to request recovery and taking several days … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
It was disabled for 24 hrs because I forgot the password
It was disabled for 24 hrs because I forgot the password ***** I have it back but need help to put in a new password ***** get things going again … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I need help with getting a new password. I can't remember
Yes! I have set it one or two times and it never works. I want to do my taxes and many other things but it won't accept my password… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can not use my new apple I pad because I can't remember my
I can not use my new apple I pad because I can't remember my password ***** HELP … read more
Mr.Med
Mr.Med
1,186 satisfied customers
I can't remember my password, I need help. I have a ipad. I
Good Morning my name is ***** *****, I can't remember my password, I need help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Forgot iTunes password. Don't know. I can't text on my iPad
I can't text on my iPad because it asks my iTunes or Apple passsword and it seems what I remember isn't right … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't remember my password and id. I think when I bought
I can't remember my password ***** id JA: When did you last change your password ***** Apple ID? Customer: I think when I bought the phone JA: Did you try resetting through Apple's online account rese… read more
Mr.Med
Mr.Med
1,186 satisfied customers
My phone lock me out cause I forgot my Apple ID password.
Hello my phone lock me out cause I forgot my Apple ID password … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't remember my Apple ID and password. Can't remember.
I can't remember my Apple ID and password JA: When did you last change your password ***** Apple ID? Customer: Can't remember JA: Did you try resetting through Apple's online account reset tool? Custo… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can't sign in to update 3 important apps. Don't remember.
I can't sign in to update 3 important apps JA: When did you last change your password ***** Apple ID? Customer: Don't remember JA: Did you try resetting through Apple's online account reset tool? Cust… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Sorry interrupted. Need to access account to pay for more
Sorry interrupted. Need to access account to pay for more data. Can't remember pass word or email address. Thought it was***@******.***. Sent to redo password. It would not accept. Help! … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x