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Its locked and I forgot my passcode, just recently, I don't…

Customer Question
Its locked and I...

Its locked and I forgot my passcode

Technician's Assistant: When did you last change your password ***** Apple ID?

Just recently

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know how

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This is an older phone does that matter

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
12/18/2017
Mac Support Specialist: Edward Dorsey,
 replied 7 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
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Mac Support Specialist: Edward Dorsey,
 replied 7 months ago

You can try this yourself If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled https://support.apple.com/en-us/HT204306 or take it to your local store Genius Bar for assistance ​if that still doesn't work for you can call Apple Support (yea they do have live phone support) at(###) ###-####for assistance or they can arrange to call you https://getsupport.apple.com

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