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I have an iphone 4, that is locked out!, please help me get…

Customer Question
I have an iphone...

I have an iphone 4, that is locked out!, please help me get it working again!

Technician's Assistant: When did you last change your password ***** Apple ID?

That was my mistake, there was no password ***** this phone?but when asked for it I put in myusuall password, and that locked me out

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have talked with apple 3 time with no luck at all!

Submitted: 5 months ago.Category: Mac
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Answered in 3 minutes by:
12/18/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 458
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what do you see in the iPhone screen? is it showing as disabled or Activation lock or need Apple ID and password?

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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
please
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what do you see in the iPhone screen? is it showing as disabled or Activation lock or need Apple ID and password?

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