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IPAD disabled due to inability to recall correct Apple ID…

Customer Question
IPAD disabled due to...

IPAD disabled due to inability to recall correct Apple ID and password ***** not the IPAD I using to ask this question but another unit. Lori

Technician's Assistant: When did you last change your password ***** Apple ID?

Years ago. Just received the Atcivation Lock screen recently

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Can I do that from this device for the disabled device?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not right now, thank you

Submitted: 6 months ago.Category: Mac
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Answered in 2 minutes by:
12/18/2017
Mac Support Specialist: Edward Dorsey,
 replied 6 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
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Mac Support Specialist: Edward Dorsey,
 replied 6 months ago

You can try this yourself If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled or take it to your local store Genius Bar for assistance ​if that still doesn't work for you can call Apple Support (yea they do have live phone support) at(###) ###-####for assistance or they can arrange to call you https://getsupport.apple.com

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