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I am having a few small problems with all my apples devices…

Customer Question
Mike I am having...

Mike I am having a few small problems with all my apples devices and i am lost. I need some help with a Mac Book Pro, A new iPad a couple iPod and an apple pencil. I bought all these products at my sons suggestion and i am a little overwhelmed

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro? What about your iPad?

I have no idea how to find that info

Technician's Assistant: The Mac Technician will be able to walk you through that. What troubleshooting have you tried with your MacBook Pro?

Very little, i am a &) year old novice

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I was hoping you had in home support i could schedule instead of lugging everything to an Apple store

Submitted: 8 months ago.Category: Mac
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 minutes by:
12/18/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 8 months ago
What do i need to do to have you look at my computer
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Where do you want to start?

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Mike
Mike
Mike, Mac Medic
Category: Mac
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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